What are the responsibilities and job description for the Patient Ambassador, Patient Experience, Per Diem, Days position at MarinHealth Medical Network?
ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Marin General Hospital dba MarinHealth Medical Center
Compensation Range:
$27.44 - $41.15
Work Shift:
10 Hour (days) (United States of America)
Scheduled Weekly Hours:
0
Job Description Summary:
The Patient Ambassador creates a positive first impression of Marin General Hospital and acts as initial point of contact for patients and visitors. The Patient Ambassador works proactively to ensure all visitors’ needs are met. Patient Ambassador is a patient advocate and coordinates any special needs with the appropriate resources.
Job Requirements, Prerequisites and Essential Functions:
EDUCATION
High School diploma or equivalent required
EXPERIENCE
Experience in a Customer Service related position
Experience working in a hospital setting preferred
LICENSURE AND CERTIFICATIONS
Integrative Agitation Management (IAM) Required within 30 days of hire
Basic Life Support Required within 90 days of hire
PREREQUISITE SKILLS
1. Must be proficient in the English language, with the ability to communicate effectively by phone
2. Ability to communicate in Spanish as a second language preferred
3. Instinctive personality skills displaying caring and compassion for all people
4. The ability to balance multiple tasks and prioritize demands
5. The ability to respond under stress with composure, and work collaboratively in a team environment
6. Ability to problem solve and work independently
7. Strong verbal skills for contact with patients and visitors
8. Capable of organizing multiple tasks and using good time management
9. Demonstrated professional telephone skills
10. Basic to intermediate computer knowledge with the ability to do data entry and retrieval
11. Responsible for maintaining a strong focus on assigned tasks and at all time being a strong team player.
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or
TalentAcquisition@mymarinhealth.org
.
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Marin General Hospital dba MarinHealth Medical Center
Compensation Range:
$27.44 - $41.15
Work Shift:
10 Hour (days) (United States of America)
Scheduled Weekly Hours:
0
Job Description Summary:
The Patient Ambassador creates a positive first impression of Marin General Hospital and acts as initial point of contact for patients and visitors. The Patient Ambassador works proactively to ensure all visitors’ needs are met. Patient Ambassador is a patient advocate and coordinates any special needs with the appropriate resources.
Job Requirements, Prerequisites and Essential Functions:
EDUCATION
High School diploma or equivalent required
EXPERIENCE
Experience in a Customer Service related position
Experience working in a hospital setting preferred
LICENSURE AND CERTIFICATIONS
Integrative Agitation Management (IAM) Required within 30 days of hire
Basic Life Support Required within 90 days of hire
PREREQUISITE SKILLS
1. Must be proficient in the English language, with the ability to communicate effectively by phone
2. Ability to communicate in Spanish as a second language preferred
3. Instinctive personality skills displaying caring and compassion for all people
4. The ability to balance multiple tasks and prioritize demands
5. The ability to respond under stress with composure, and work collaboratively in a team environment
6. Ability to problem solve and work independently
7. Strong verbal skills for contact with patients and visitors
8. Capable of organizing multiple tasks and using good time management
9. Demonstrated professional telephone skills
10. Basic to intermediate computer knowledge with the ability to do data entry and retrieval
11. Responsible for maintaining a strong focus on assigned tasks and at all time being a strong team player.
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or
TalentAcquisition@mymarinhealth.org
.
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
Salary : $27 - $41