Receptionist/Events Coordinator

OVERVIEW: The Receptionist/Events Coordinator is responsible for greeting customers, plan and organize events and provide clerical and administrative support including scheduling appointments, assisting callers with appropriate information, composing and typing correspondence using computer, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties

KEY TASKS:

• Answer telephone and gives information to callers, take messages, or transfer calls to appropriate individuals
• Meet and greet customers.
• Accurately manage, organize, and update relevant data using database applications.
• Provide support to all departments as needed including typing of correspondence, travel planning, general office duties, maintain calendar and coordinate conferences and appointment setting.
• Establish and maintain relationships with fellow MarineMax team members as well as customers, vendors and other outside persons.
• Demonstrate effective verbal and written communication skills with internal and external customers, visitors and telephone callers.
• Understand, adhere to and implement procedures, policies and guidelines
• Manage information, coordinate arrangements and prepare correspondence with minimum review.
• Coordinate events such as open houses, demo days, customer appreciation days and Getaways!
• Coordinate and attend all boat shows and other off-site promotions such as Getaways! Assist with the scheduling of guests for Getaways! trips.
• Provide customers in person or by telephone with information to explain events or promotions, including schedules, restaurants, hotels, dock space or other accommodations.
• Provide promotional materials, brochures and maps; may create event flyers and other promotional materials.
• Collect payment for events when applicable.
• Conduct pre- and post-event surveys to determine success of events.
• Work effectively and make sound decisions with minimal supervision to meet established deadlines for a variety of demands and projects.
• Other duties as assigned
  
  

KEY RESULT AREAS:

• Efficiently respond in a calm and effective manner to a variety of demands and projects.
• Internal/external customer enthusiasm.
• Professional telephone and face-to-face contact with all customers and team members.
• Meets established deadlines.
• Effectively plans successful events.
• Accurate and timely completion of all paperwork.
• Works independently and makes sound decisions.
• Accurate database management.
• Timely and accurate completion of all administrative tasks.