Marina Operations TM

OVERVIEW: Oversees daily operations of the Marina/Dock, including dry storage, gas dock, and maintenance of marina grounds

POSITION RELATIONSHIPS:

Reports To: Store Manage

Key Internal Relationships: Sales and Service staff

Direct Reports: N/A

KEY TASKS:

• Market, promote and lease annual in water storage slips.
• Resolve customer complaints and build loyal customer base for marina.
• Assist the forklift department as needed.
• Maintain financial and inventory records of fuel dock activities.
• Assists with maintenance on building facilities, docks, customer areas and grounds.
• Responsible for filling in at marina, sales front desk, service front desk, forklift department and other departments as needed.
• Provide an exceptional customer experience for all visitors to the marina facility.
• Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Responds to all rule violations.
• Partners with other departments to produce special events and promotions at the marina.
• Oversee and take proactive approach to severe weather prevention steps to protect docks and people.
• Responsible for reporting boat damage to sales or service personnel and if applicable, contact the customer that same day.
• Ensure compliance with all federal and state regulations regarding marina operations.
  
  

KEY RESULT AREAS:

Safe and profitable operation of fuel dock

Zero loss or down time due to equipment failure

Severe weather prevention plan executed

Top condition facility, docks and customer areas

High level of customer service and responsiveness to issues.