What are the responsibilities and job description for the Service Technician Apprentice position at MarineMax Brand?
OVERVIEW: The Technician Apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments.
KEY TASKS:
- Detailing: gain familiarity of products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
- Yard Team: gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
- Rigging : gain exposure to new product assembly procedures, Boat builders rigging requirements and MarineMax rigging SSO’s.
- Service: Perform light duty tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs as directed by technician, advisor or service management.
- Service Advisor: gain critical knowledge of customer service, work order management, time card entry, importance of documentation, and working knowledge of service scheduler and SSO
- Parts Department: exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
- Sales: gain a general overview of the processes associated with the sales and delivery of new boats.
- Interface on daily basis with lead technician and riggers to ensure proper acclimation to role.
- Set up and participate in boat shows and other off-site promotional events
- Maintain a professional and clean personal appearance and workspace for customer viewing.
- Other duties as assigned
KEY RESULT AREAS:
- Internal/external customer satisfaction/FANS.
- Timely and accurate completion of work.
- Maintain prescribed production and accuracy standards.
- Successful completion of fork truck training.
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