What are the responsibilities and job description for the Receptionist/Greeter position at MarineMax Brand?
OVERVIEW: The Receptionist/Greeter is responsible for greeting customers as they enter the dealership and directing them to the appropriate sales staff or other department.
KEY TASKS:
- Answer all incoming calls and forward them to the appropriate party
- Meet and greet customers. Have new customers complete a customer information card.
- Project a professional and service-oriented image to all customers
- Assist Sales Coordinator/Office Manager with all files, paperwork, Getaways! and clerical support
- Provide support to all departments as needed including typing of correspondence, travel planning, general office duties and appointment setting
- Input information into customer databases
- Attend and assist with the preparation of boat shows and other off-site promotional events
- Process all outgoing mail and sort and distribute incoming mail.
- Actively participate in boat shows and other off-site promotions such as Getaways!
- Assist with the scheduling of guests for Getaways! trips.
KEY RESULT AREAS:
- Internal/external customer enthusiasm
- Professional telephone and face-to-face contact with all customers and team members
- Maintaining a positive image of MarineMax
- Accurate and timely completion of all paperwork
- Successful boat shows, Getaways! trips, and other off-site promotional events
- Accurate database management
- Timely and accurate completion of all administrative tasks