What are the responsibilities and job description for the Customer Service Representative position at Marine Systems Inc?
Overview
Marine Systems, Inc is hiring a Customer Service Representative - Chesapeake, VA 23320
Responsibilities
- Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by
- Ascertains and verifies credit rating of customer and applies to quotation or
- Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
- Computes price, discount, and shipping charges as
- Initiates purchase
- Informs purchasing of the need to satisfy orders that are on back order and/or that require special
- Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Follows up on orders to ensure delivery by specified dates.
- Recommends type of packing or labeling needed on
- Resolves customer complaints within limits of
- Enters ordered parts on sales orders and prints pick tickets for such
- Pulls parts from the shelves using created pick tickets as per sales orders, where applicable
- May perform warehouse duties, where applicable
- Required to be on call for afterhours parts and service
- Other duties as assigned
Qualifications
- Sales knowledge
- Knowledge of Microsoft Office and Oracle
- Excellent interpersonal and communication skills
- Requires a high school diploma or equivalent and 0 – 3 years of experience in the field or related area