Customer Service Representative

Overview

Marine Systems, Inc is hiring a Customer Service Representative - Chesapeake, VA 23320

Responsibilities

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by
• Ascertains and verifies credit rating of customer and applies to quotation or
• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
• Computes price, discount, and shipping charges as
• Initiates purchase
• Informs purchasing of the need to satisfy orders that are on back order and/or that require special
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Follows up on orders to ensure delivery by specified dates.
• Recommends type of packing or labeling needed on
• Resolves customer complaints within limits of
• Enters ordered parts on sales orders and prints pick tickets for such
• Pulls parts from the shelves using created pick tickets as per sales orders, where applicable
• May perform warehouse duties, where applicable
• Required to be on call for afterhours parts and service
• Other duties as assigned

Qualifications

• Sales knowledge
• Knowledge of Microsoft Office and Oracle
• Excellent interpersonal and communication skills
• Requires a high school diploma or equivalent and 0 – 3 years of experience in the field or related area