Customer Service Representative

Overview

Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location.  70562

Responsibilities

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Ascertains and verifies credit rating of customer and applies to quotation or order.
• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
• Computes price, discount, and shipping charges as required.
• Initiates purchase requisitions.
• Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Follows up on orders to ensure delivery by specified dates.
• Recommends type of packing or labeling needed on order.
• Resolves customer complaints within limits of authority.
• Enters ordered parts on sales orders and prints pick tickets for such parts.
• May require forklift training.
• Other duties as assigned.

Safety:

• Develop relationships with coworkers to better understand the processes and culture that affect safety.
• Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
• Thoroughly knowledgeable of Safe Work Policy.

Qualifications

Education/Experience:

• High School or better.
• Less than 3 years: In the field or related area

Job Requirements

• Ability to read technical manuals
• Ability to interpret exploded diagrams of mechanical assemblies
• Ability to troubleshoot and identify complex mechanical problems
• Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
• Knowledge of Microsoft Office and Oracle