What are the responsibilities and job description for the Retail Sales position at Marine Home Center?
Summary: The Retail Clerk will be greeting and assisting customers with their shopping needs. May also assist in the product placement and pricing of all merchandise and help maintain a clean and organized merchandise presentation.
Essential Duties & Responsibilities
Customer Service
- Provide positive representation of store.
Proactively assist customers in solving problems.
- Ensure customers are greeted and thanked upon entering and departing the store.
- Provide a friendly, outgoing demeanor, work well with customers as well as associates.
- Ensure all calls, emails, & communications are answered promptly, courteously, and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service.
- Other related functions and duties as assigned by Department Manager or designee
Store Operations
- Assist with front end operations (point-of-sale, etc.).
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, receiving areas, and stock rooms.
- May operate forklift with proper training.
- Assist with cycle counts and follow up re: inventory issues.
- Ensure signage is current in the entire store.
- Assist with providing a clean and orderly sales floor, including end caps and ad goods merchandised.
- Ensure special orders are being completed properly.
- Communicate any store issue to management team for follow up.
- Communicate any merchandising, cost control, or sales idea to management team.
- Be professional in appearance and actions.
- Perform all other duties as assigned by manager or his designee.
Skills/Qualifications
- Excellent interpersonal skills and the ability to effectively communicate with clients, sales staff, and internal personnel.
- H.S. Degree or GED equivalent.
- Prior retail experience preferred.
- Practical knowledge of product and materials.
- Self-starter with strong problem solving and decision-making ability.
- Customer Service and dispute resolution
- Proficiency with POS, Microsoft Windows, Word, Excel, and Outlook software
- Must be able to work well in a team environment
- Ability to lift >= 50lbs
- Valid MA driver’s license and possess clean driving record
Salary : $18 - $21