Investigations Representative I

About the Role:

The Investigations Representative I plays a critical role in supporting the integrity and compliance of organizational operations by conducting thorough investigations into various claims, incidents, or discrepancies. This position is responsible for gathering, analyzing, and documenting relevant information to determine the validity of cases and to support decision-making processes. The role requires effective communication with internal teams, external parties, and stakeholders to obtain necessary information and provide clear, concise reports. The Investigations Representative I contributes to risk mitigation by identifying potential fraud, errors, or policy violations and recommending appropriate actions. Ultimately, this position ensures that investigations are conducted ethically, accurately, and in a timely manner to uphold the organization's standards and regulatory requirements.

Minimum Qualifications:

• High school diploma or equivalent.
• Two years' experience in private/public sector employment.
• Excellent written and verbal communication skills.
• Proficiency with standard office software such as Microsoft Office Suite.

Preferred Qualifications:

• Previous experience in investigations (fraud-related a plus), compliance, banking, or a related field.
• Basic knowledge of investigative techniques and procedures.
• Strong attention to detail and ability to analyze complex information.
• Familiarity with legal and regulatory frameworks relevant to investigations.
• Experience using case management or investigation tracking software.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and the ability to work independently.

Responsibilities:

• Assist other Credit Union employees via phone, email, or chat with any fraud-related matters 
• Assist the Fraud Supervisor and/or Senior ERM Manager as needed with the planning of workshops and training sessions 
• Assist the Fraud Supervisor and/or Senior ERM Manager with Law Enforcement cases as needed 
• Assist the Fraud Supervisor with Close Sub-Share Notices and Member Expulsion cases as needed 
• Assist with the completion of search warrants and/or subpoenas 
• Attend applicable training and read industry publications to stay abreast of issues affecting the Fraud program and those that are applicable to Asset Protection & Investigations
• Investigate cases involving ACHs, Bill Payments, Checks, Identity Theft, Loans, Wire Transfers, and Zelle 
• Keep abreast of developing trends and changes pertaining to fraudulent activity 
• Possess effective knowledge of the Credit Union’s products and services
• Regularly monitor the Service Event queue and resolve items in a timely manner
• Review and decision potentially fraudulent Digital Banking activity 
• Review and decision potentially fraudulent Shared Branching alerts 
• Support the Credit Union’s mission, vision, and strategic goals in all aspects of daily responsibilities