What are the responsibilities and job description for the Client Coordinator position at marinabayanimalhospital?

POSITION SUMMARY:

Customer Service Coordinators are known as our front office liaison. They help facilitate the front office. Client Coordinators are responsible for greeting clients and making them feel welcomed. Client Coordinators must be personable with the clients. Must always smile and maintain an even, friendly demeanor, while on the job. Client Coordinators must escort clients and patients to clean, empty exam, free of persistent, offensive odors. Accurately weigh the pet on the correct scale for the pet. Assist clients to their cars if necessary. Offer water to clients or patients in need. Client Coordinators must keep the reception area clean and organized by dusting, picking up trash and organizing the work area. This position must clean exam rooms between clients and straighten them as needed by sweeping, cleaning the exam table & instruments & restocking rooms. Always keep coffee stocked and available for clients.

The Client Coordinators must be in close communication with the assistants/technicians. Client Coordinators are responsible for announcing that the assistants/doctors next exam room has been loaded. This position must also have knowledge of timing with all appointments going on in a given time. Client Coordinators should also have a general knowledge of the flow throughout the entire hospital during the workday. This position works closely with the CSR’s as well communicating and assisting them regularly as needed.

Client Coordinators must build positive professional relationships with clients and staff members. Client Coordinators should have completed their high school diplomas and must pursue on-the-job training.

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education:
• High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
• 1 years experience in retail sales or customer service preferred
• Experience in a medical facility desired
Knowledge, Skills and Ability:
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

SUPERVISORY RESPONSIBILITIES: None

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