What are the responsibilities and job description for the Luxury Hotel Front Desk Host position at Marina Grand Resort?
Love helping people feel welcome? Do you know the best places to eat, explore, and spend an afternoon in Harbor Country? You might feel right at home here.
Marina Grand Resort is looking for a Front Desk Host to join our Guest Services team. As one of the first people our guests meet, you’ll welcome travelers, help them settle in, and make the details of their stay feel easy.
Role at a glance
- Department: Guest Services
- Position: Full-time
- Location: New Buffalo, Michigan
- Schedule: Night and weekend availability required
- Pay: From $18 per hour
- Experience: At least one year of customer service experience; hotel experience is a plus, but not required
Midwest hospitality
At Marina Grand Resort, hospitality is personal. As a boutique, family-owned waterfront resort, we take pride in creating stays that feel thoughtful and easy, from the first welcome to the final checkout. You’ll help bring that approach to life by handling questions, requests, and unexpected moments with warmth, calm, and genuine care.
What you bring
- You genuinely enjoy meeting and helping people.
- You communicate clearly, stay organized, and remain calm when things get busy.
- You’re curious about New Buffalo and Harbor Country and have a gift for easy, friendly “Midwest chat” that makes people feel at home.
- You’re comfortable juggling reservations, check-ins, guest questions, and unexpected requests.
- You’re dependable and want to learn and grow in hospitality.
Hotel experience is helpful, but hospitality comes first. We’re looking for someone who is warm, curious, dependable, and genuinely enjoys caring for people.
What you’ll do
- Greet guests and help create a warm, welcoming arrival.
- Assist with reservations, check-in, and check-out.
- Share information about the hotel, rates, and amenities.
- Recommend local restaurants, beaches, parks, shops, and other Harbor Country favorites.
- Accommodate guests’ needs and special requests.
- Respond to concerns promptly and professionally.
Applications
Submit your resume and cover letter via email, and we’ll reach out to schedule a follow-up conversation. employment@toasthotelgroup.com
Toast Hotel Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.
We are committed to promoting pay equity. Rate of pay is determined based on each individual’s experience and qualifications.
Pay: From $18.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Referral program
Work Location: In person
Salary : $18