What are the responsibilities and job description for the Sewing Machine Service & Repair Technician position at Marietta's Quilt & Sew/We're In Stitches?
About Us
Marietta's Quilt & Sew is sewing supplies store and sewing machine dealership in Simpsonville, SC, serving a passionate community of quilters, sewists, and embroidery enthusiasts across the Upstate. We sell and support a full range of domestic sewing machines, longarm quilting systems, and multi-needle embroidery machines.
The Role
We're looking for a part-time (potentially full time) technician to split time between in-shop repair work and on-site service calls for our customers' homes. You'll work on domestic sewing machines, high-end longarm quilting systems, and multi-needle embroidery machines — diagnosing issues, performing maintenance, and installing new equipment right in the spaces where our customers create.
This is a hands-on role for someone who's mechanically sharp, detail-oriented, and enjoys working directly with people. Prior sewing machine experience is preferred, but we'll train the right candidate who brings strong mechanical and electronics troubleshooting skills.
What You'll Do
- Diagnose mechanical, electrical, and electronic issues across a wide range of domestic sewing, quilting, and embroidery machines — using technical manuals, manufacturer support, and your own troubleshooting instincts
- Perform cleaning, lubrication, timing adjustments, tension calibration, hook system service, and general repair in the shop
- Travel to customers' homes to install new longarm quilting systems and multi-needle embroidery machines, including leveling, threading, and initial calibration
- Conduct in-home service calls for machines that can't be brought into the shop
- Walk customers through basic machine operation after installations and service — patience and clear communication are a must
- Maintain detailed service records, work orders, and parts logs for every job
- Coordinate service routes and appointment scheduling with the shop team
What We're Looking For
Required:
- Strong mechanical aptitude — you understand how things work and can read a technical manual or schematic to troubleshoot a problem
- Experience in sewing machine repair, appliance repair, electronics, or a closely related technical field
- Comfortable working in customers' homes — professional, courteous, and reliable
- Valid driver's license and dependable transportation
- Good communication skills; you'll represent We're In Stitches every time you walk through a customer's door
Preferred:
- Direct experience servicing domestic sewing machines, longarms, or embroidery machines (brands such as Bernina, Baby Lock, Janome, Grace or similar)
- Familiarity with electronic components and the ability to interpret wiring or mechanical diagrams
- Prior field service or in-home service experience
Nice to Have:
- Experience with quilting, sewing, or embroidery — understanding the craft helps you better understand the customer
What We Offer
- A supportive team environment in a specialty retail setting
- Brand-specific training provided (Bernina and others)
- Flexible schedule built around shop hours and service appointments
- The opportunity to grow with an expanding company
Schedule
Part-time, flexible — combination of scheduled in-shop hours and service/install appointments.
Pay: $15.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Paid training
- Professional development assistance
Application Question(s):
- What experience do you have servicing and repairing machinery, appliances or sewing machines?
- Do you have experience with servicing and repairing sewing machines?
License/Certification:
- driver's License (Required)
Work Location: In person
Salary : $15 - $30