Medical Lead Ophthalmic Technician

Summary of Responsibilities:

Must be able to meet all skill requirements identified in the Marietta Eye Clinic certified ophthalmic assistant/technician job description.

Essential Job Functions:

· Insure smooth and timely patient flow for physicians’ and optometrists’ sessions on a daily basis.

· Anticipate and allocate resources needed for each session, based on the skills, experience and availability of support staff.

· Work cooperatively with Clinical Director/& Supervisor/Site Manager to insure adequate staff for each session, based on the skills, experience and availability of support staff.

· Triage patients appropriately and override clinic template when needed.

· Insures that all necessary patient encounter, billing and optical documentation is completed in a timely manner.

· Insure that all supporting documentation is complete, i.e. lifestyle surveys, pachymetry, logs, prescriptions, consents, patient education, documentation and payer related documents.

· Assign or complete each session’s patient calls, fast faxes ad missed appointments calls.

· Track lab/diagnostic tests and results and insure are given to physician for review and signature and placed in medical record.

· Track all consult requests and follow-up with patients to insure consult is obtained. Place written consult results on front chart for physician review and signature, the file in medical record.

· Monitor the physicians’ and optometrists’ office schedules. Address any issues that arise, i.e. overbooking errors, need for template changes, special needs, and communicate with appropriate personnel and management team.

· Supports the physicians’ surgery scheduler to insure readiness of charts several days prior to surgery.

· Assist in the resolution of patient complaints.

· Contributes to team performance evaluations.

· Participates in staff training.

· Participates in all Lead Tech Meetings.

· Serves as site representative to lead tech team to address clinical issues.

· Actively participate in all quality improvement efforts initiated by the Senior Management Team.

Competencies:

• Exceptional human relations skills
• Establish and maintain good rapport
• Advanced communication skills
• Ability to multitask and manage multiple priorities
• Advanced customer service skills
• Advanced problem solving skills
• Speaks, understands and writes fluent English
• Writes legibly
• Assists with orientation and traininG

Minimum Education Requirements

• High school diploma or GED

Minimum Background Requirements

• Must be an ophthalmic assistant for three months before promotion to Lead Tech and possess clinical skills as outlined on the Tech II (COA/COT) job description

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person