Printing Customer Service Representative

JOB IS IN THE NASHVILLE, TN AREA. RELOCATION IS PROVIDED.

Premier printing company in TN is very busy. Due to growth and client demand the company is searching to hire a Customer Service Representative with print industry experience.

Responsibilities include:

• Support Customer Service Team Lead.
• Assist sales executives by managing the correspondence between the sales team and their clients.
• Act as a liaison between the customer, sales reps and the internal production teams.
• Oversee and manage the production of the job from order entry through shipping.
• Satisfy the customer by delivering quality products with great services and value.
• Document, follow-up, and disciplined support of deadlines and communication are critical.
• Prepare printed samples and sample kits and send to clients.

Qualifications include:

• Minimum 3 years' experience in customer service, account management and/or project management in the printing industry.
• Print estimating experience a plus.
• Technical knowledge in printing operations including prepress, press, and binding.
• Working knowledge of offset sheetfed and digital printing preferred.
• Basic computer skills in Word and Excel.
• Working knowledge of FileMaker a plus.
• Strong verbal, computer, and written communication skills.
• Excellent organizational skills are required.
• Detail-oriented with the ability to multi-task efficiently and accurately.

Starting salary range $60,000 - $68,000 company benefits, 401k and relocation assistance.