Student Services Analyst- Financial Aid

$52,525.00 - $68,282.00/annually, DOE

114

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

South Mountain Community College (SMCC) is seeking a Student Services Analyst to join the Financial Aid Department. This position performs professional-level student services work that requires independent evaluation, analysis, and sound judgment to apply regulatory requirements, established procedures, and best practices to resolve complex issues and make informed recommendations.
The Student Services Analyst is responsible for processing federal financial aid, scholarships, and other forms of student funding, as well as developing, analyzing, coordinating, and overseeing key program functions related to these funding sources to ensure accuracy, compliance, and exceptional service to students.
In addition, this position provides leadership and oversight to student workers and plays a key role in coordinating FAFSA-completion activities and related outreach events—supporting students and families through hands-on assistance and community engagement.

35% - Implements, manages, awards and evaluates scholarship programs (which include college, state, MCCD Foundation, private, 3rd party, athletic and tribal programs) as well as state, college, and federal programs in compliance with all relevant regulations. Provides oversight and supervision of SMCC's scholarship programs by auditing and reconciling all existing and new scholarship accounts to ensure that accounts are being properly administered, and ensures that awarded scholarships fall within established guidelines. Serves as a liaison to the MCCD Foundation by maintaining an accurate record of scholarships held on campus; works with college Fiscal staff and Foundation staff concerning student awards and scholarship balances. Serves as liaison for the institution in regards to scholarship issues and questions. Serves as a subject matter expert for scholarship programs and administrative responsibilities. Monitors fund balances, disbursements, adjustments and year-end procedures.

25% - Provides oversight of financial aid program administration and performs Title IV reconciliation of federal, state, and scholarship programs. Assists in testing the accuracy of annual program setup in SIS for scholarships, grants and loans, including the following modules: financial aid, auto packaging, communication management, and satisfactory academic progress. Provides program and policy advisement on financial aid processes to students and parents, discusses problems with appropriate administrators or professional staff persons, and seeks solutions within the framework of established policies and guidelines as appropriate. Counsel students and families about available financial aid, scholarships, and general student eligibility criteria. Serves as a contact for staff regarding student escalations. Assists and supports the training of staff, and temporary employees.

10% - Coordinates and administers the Financial Aid office's FAFSA efforts in adherence with Federal and Institutional regulations, and guidelines as appropriate. Maintains current knowledge of Federal Title IV regulations, state rules, and institutional policies pertaining to financial aid program requirements criteria to evaluate and determine eligibility. Designs develops, maintains, and delivers program resource information, presentations.

10% - Communicates with students effectively via phone calls, chats, emails and texts. Also responsible for assisting students and families in-person. Conducts outreach for various financial aid campaigns throughout the semester to offer students assistance with the financial aid process.

10% - Collaborates with other departments to support student success, recruitment, retention, and degree completion. Assists the Manager and Director with analyzing Financial Aid reports and data. Recommends and assists with process improvements and team efficiencies, and partners with other departments to improve operational effectiveness. Provides leadership on committees, and participation in student and enrollment-related activities as needed. Reconciles and/or monitors student awards and award adjustments.

10% - Other duties as assigned.

Bachelor’s Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR
Associate’s Degree from a regionally accredited institution and four (4) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR
High School Diploma or G.E.D. and six (6) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

• Experience in coordinating, administering, and reconciling scholarships or related programs in Higher Education.
• Experience in the administration of Federal Title IV financial aid programs and reconciliation practices.
• In-depth experience in reading, evaluating, implementing, maintaining, and communicating federal financial aid regulations and guidelines, including training staff to ensure successful compliance with all requirements.
• Experience in planning, organizing, and coordinating activities, workshops, and conducting presentations.
• Experience utilizing internal/external databases such as PeopleSoft (SIS), National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD) and Central Processing System (CPS).
• Experience using computer software or web-based technology in the delivery of programs and services, Financial Management Systems (FMS), Microsoft Excel, Microsoft Word, Microsoft PowerPoint or other online scholarship software. G. Experience in the daily, monthly and end of year reconciliation of Title IV funds, campus based-aid and scholarship programs.
• Fluent in Spanish.
  

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd

Must be in good standing with the Department of Education as it relates to Federal Financial Aid.

Some evening and weekend work is required.

Must be willing to travel to other campuses, high schools, community events, conferences, trainings etc. This position may also be required to work overtime during peak season(s), as needed.

May require prolonged periods of viewing a computer screen

May be required to lift or carry up to 20 lbs.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

First Review January 16, 2026

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.