Temp Level 1 (Contact Center)

$15.00 per Hour

This is a part-time, temporary position not eligible for benefits.

Monday - Thursday 8:00am- 1:00pm or 1:00pm-6:00pm

Fridays 8:00-1:00pm or 12:00pm-5:00pm

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

At Mesa Community College, diversity, equity, and inclusion are core values. We honor the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, socioeconomic background, immigrant status, language, religion, sexual orientation, gender identity, age, disability, veteran status, nationality, and intellectual perspective, enrich the college community. We continuously adapt and respond to differences with a single focus - to create a welcoming, safe, equitable, and inclusive environment that ensures all students and employees have the support and knowledge to succeed and thrive. MCC is committed to building and sustaining a workplace that reflects our community and student population. Our goal is that our students and employees have the knowledge and skills necessary to excel, lead, navigate, and thrive in a diverse world.

The purpose of this position in the Admissions & Records Contact Center at Mesa Community College is to provide comprehensive support to students seeking assistance with resolving admissions, records, registration, and payment related services in a one-stop enrollment services model to new and continuing students with high levels of accuracy and customer service.

• Administer Information over the phone related to students accounts for registration, admissions, records and cashier’s. Process emails, Electronic dynamic forms, and take cashier payments.
• Provide customers with clear, complete and accurate responses to their questions and document interactions in the Student Information System(SIS)
• Ability to successfully use technology in relation to in person services Customer Relations Management (CRM), Student Information System (SIS), Google Suite (Gmail, Groups, Drive, and Calendar) and ASSIST software.
• Provide other Enrollment Services related support as needed
• Performs other duties as assigned

• Customer service experience involving a high volume of public contact
• Experience managing multiple tasks within a process or procedure
• Effective interpersonal skills and written communication skills
• Experience working with a diverse student/customer population
• Experience working with computer software applications such as Microsoft Office, Google Suite, and internet applications

• Six month customer service experience
• Previous experience in higher education setting in a one-stop or enrollment services setting
• Associates degree or higher

• Travel to campus during interview/selection process will be at candidate’s own expense
• May require working remotely
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• Work alternating open and close shifts
• May be required to lift or carry up to 25 pounds

Interested applicants should submit a resume and cover letter to Maria.Copetillo@mesacc.edu. Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

MCCCD does not sponsor individuals for any type of work visas.

Open until filled

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.