What are the responsibilities and job description for the Night Manager position at Maria's Pizza?
Job Summary
We are seeking a dynamic and dependable Evening Manager to oversee restaurant operations during evening hours, ensuring seamless guest experiences and maintaining the highest standards of hospitality. As a Evening Manager, you will be the key point of contact for guests arriving or departing during the evening shift, manage front desk activities, handle guest inquiries. Create a welcoming environment while efficiently managing all evening procedures.
Responsibilities
- Supervise evening front desk operations, including check-ins, check-outs, and guest inquiries, ensuring smooth and efficient service.
- Manage by addressing concerns promptly and professionally, providing personalized solutions to enhance guest satisfaction.
- Oversee the evening process, reconciling daily financial transactions with our Toast POS system.
- Handle phone communication with professionalism, utilizing excellent phone etiquette to assist guests and external vendors effectively.
Qualifications
- Proven experience in management, with a strong background in front desk duties and guest services is preferred.
- Exceptional customer service skills with a problem-solving mindset to resolve guest issues efficiently.
- Strong communication skills via phone and in person, demonstrating excellent phone etiquette and client communication techniques.
Join us as an Evening Manager to lead with enthusiasm during the quiet hours of the restaurant! Your dedication will ensure our guests feel valued while maintaining operational excellence through exceptional service delivery.
Expected hours: 25.0 – 30.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Free parking
Work Location: In person
Salary : $32,179 - $40,069