What are the responsibilities and job description for the Host position at Maria & Enzo’s Ristorante?
Compensation: $17.00
The opportunity
Delaware North’s Patina Group is hiring part-time Hosts to join our team at Maria and Enzo’s Ristorante in Lake Buena Vista, Florida.
As a Host, you will be the first point of contact for our guests, ensuring that they have an exceptional experience from the moment they arrive. You will manage guest reservations, greet guests with a warm and welcoming attitude, and efficiently assign tables to create a seamless dining or event experience. You will work closely with waitstaff, management, and other team members to ensure that all guests are taken care of promptly and professionally.
Pay
$17.00 – $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
.What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
What will you do?
- Guest Reception: Greet and welcome guests with a friendly and professional demeanor. Ensure a positive first impression.
- Table Management: Manage reservations, assign tables, and ensure the seating arrangements are organized and efficient. Handle waitlists and communicate estimated wait times to guests.
- Customer Service: Answer phone calls, respond to guest inquiries, and assist with any special requests or concerns. Provide information about menu options, specials, or event details.
- Waitlist Management: Maintain an accurate waitlist during busy times, ensuring guests are seated as quickly as possible.
- Collaboration: Work with servers, bartenders, and kitchen staff to ensure smooth communication and a seamless experience for guests.
- Maintain Cleanliness: Keep the host stand, entrance, and seating areas neat and welcoming. Ensure menus and other materials are organized and clean.
- Reservations Management: Use reservation systems (e.g., OpenTable, Resy) to manage guest bookings and coordinate seating efficiently.
- Assist in Special Events: Help with event coordination and ensure guests’ needs are met during special events or large gatherings.
- Manage Guest Flow: Direct guests to their tables and ensure a steady flow of customers in and out of the dining area.
- Upsell when appropriate: Inform guests about daily specials, promotions, or items that could enhance their dining experience.
More about you
- Experience: Prior experience in a customer service role or hospitality is preferred, but not required.
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Skills:
- Strong communication skills and a friendly, approachable personality.
- Ability to multitask and remain calm under pressure.
- Ability to operate reservation systems, phones, and basic office equipment.
- Team player with a positive attitude.
- Knowledge of the menu, specials, and general restaurant policies.
Physical requirements
Physical Requirements:
- Ability to stand and walk for extended periods.
- May need to lift and carry items up to 35lbs. such as menus or cleaning supplies.
Key Attributes:
- Customer-Focused: Always put the needs of the guest first, ensuring they feel welcomed and valued.
- Organized: Able to manage multiple tasks at once without sacrificing attention to detail.
- Adaptable: Comfortable working in a fast-paced, constantly changing environment.
- Positive Attitude: A cheerful, enthusiastic approach to work, even in stressful situations.
Working Conditions:
- Schedule: This position may require evening, weekend, and holiday availability, especially in the hospitality or event industry.
- Environment: Fast-paced, dynamic, and customer-facing.
Shift details
Days
Evenings
Holidays
Evenings as needed
Weekends
8hr shift
10hr shift
12hr shift
OT as needed
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Salary : $17
