What are the responsibilities and job description for the Account Manager - Digital Marketing position at Margle Media?
At Margle Media, we believe great marketing happens at the intersection of strategy, creativity, and strong relationships. We’re a team that values curiosity, collaboration, and thoughtful execution. Ideas can come from anywhere here, and growth isn’t just for our clients, it’s for our people too.
We’re looking for an Account Manager with a strong digital marketing lens who thrives on building client partnerships, keeping projects moving, and translating strategy into action. If you enjoy connecting clients with internal teams and love seeing digital campaigns come to life across channels, this role might be a great fit.
What you’ll do
As an Account Manager, you’ll serve as the primary day-to-day partner for assigned clients, helping guide digital and social campaigns from strategy through execution. You’ll keep work aligned, organized, and impactful while ensuring the client experience stays strong.
Key responsibilities
- Serve as the main point of contact for assigned client accounts, building trust through clear communication and strong follow-through
- Guide the execution of digital marketing campaigns (including social media and integrated channel strategy) in collaboration with Creative, Digital, and Project teams
- Partner with internal teams to translate strategy into digital deliverables across content, paid, social, email, and web as applicable
- Manage timelines, budgets, scopes, and deliverables to keep work on track and aligned with strategy
- Lead client-facing deliverables such as digital strategy decks, performance reports, agendas, and recaps
- Review performance insights (KPIs, reporting, platform data) and help shape optimizations and next-step recommendations
- Identify growth opportunities within accounts and present thoughtful strategic recommendations
- Anticipate client needs, troubleshoot challenges, and escalate issues when appropriate
- Support new client onboarding and contribute to smooth account transitions
- Oversee day-to-day account operations and workflows
- Mentor or support junior account team members as needed
- Participate in social media and community management efforts when required
Duties may evolve over time based on business needs.
What we’re looking for
We’re seeking someone who is equal parts relationship-driven and detail-oriented, with confidence in digital marketing and how campaigns perform across channels.
Required qualifications
- Bachelor’s degree in Marketing, Communications, or a related field, or equivalent professional experience
- 5–7 years of experience in client services, preferably in a digital or creative agency
- At least 3 years of experience owning client relationships, communications, timelines, and deliverables
- Strong understanding of digital marketing, including social media and integrated campaign strategy
- Ability to manage multiple accounts and complex workflows simultaneously
- Excellent written and verbal communication skills
- Confidence presenting to clients and internal stakeholders
- Strong organizational and time-management skills
- Experience using project management tools such as Asana or Monday.com
Work environment and schedule
- Full-time, exempt
- Based in Milwaukee, WI
- Approximately 80% in-office, with flexibility based on client and business needs
Compensation and benefits
- Compensation is commensurate with experience and discussed during the interview process
- Flexible PTO
- Medical insurance eligibility after 60 days plus employer contributions
- Health Savings Account (HSA) with employer contribution
- Flexible work arrangements when possible
- Parental leave
Margle Media is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.