What are the responsibilities and job description for the Valet Attendant position at Margaritaville Resort Gatlinburg?
Position Summary
Primarily responsible to greet and welcome all guests to the hotel, assist guests with their luggage and assist with parking/retrieving guests vehicles. Ensure that the highest standards of hospitality are demonstrated at all times.
Duties And Responsibilities
Primarily responsible to greet and welcome all guests to the hotel, assist guests with their luggage and assist with parking/retrieving guests vehicles. Ensure that the highest standards of hospitality are demonstrated at all times.
Duties And Responsibilities
- Welcome guests in a genuinely warm and courteous manner.
- Assist guests by unloading and loading luggage from their vehicle.
- Transport guest vehicles safely while documenting each pickup and drop off thoroughly.
- Assist guests by unloading and loading luggage from their rooms.
- If rooms are not available, label and store guest luggage in valet closet.
- Check the daily arrival list for VIP's, group arrivals or guests with special needs.
- Observes the “10-5” rule when guests are present.
- To be present in the lobby or out front to be ready to assist guests and visitors when requested.
- Deliver faxes, messages, packages and flowers to guests’ rooms and other offices.
- Provide items on loan to guest and collect the items back from guest before departure.
- Ensure efficient delivery and collection of group luggage.
- Follow all hotel safety policies, procedures and brand standards.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
- Keep bell hallway clean and organized at all times.
- Work to exceed guest expectations every time.
- Report maintenance issues observed in parking lots and front of hotel.
- Open hotel main doors and assist guests/visitors entering and leaving the property.
- Assist guests with opening/closing vehicle doors.
- Able to provide guests with information regarding property facilities, amenities, services, hours of operation.
- Give fond farewell to all guests who are departing as per hotel standard.
- Review shift logs/daily memo books and document any relevant details or information in logbook.
- Perform any other tasks as assigned by management.
- Must have valid driver license, with clean driving record.
- An ability to drive a standard transmission a plus.
- Able to stand, walk or run for 8 hours, lift to 50 pounds and work outdoors for long periods in inclement weather including rain, snow, sleet, wind and heat.
- Must be willing to work days, nights, holidays and weekends.
- Must be knowledgeable of the property and surrounding areas, for guest requests
- Friendly, outgoing personality and professional appearance required.
- Strong verbal communication skills required with an understanding and ability to work in a multi-cultural environment.
- Must be able to work at a high volume and handle stress in a positive way.
- Must be able to assist guests with complaints.
- Ability to work independently with little or no supervision.
