What are the responsibilities and job description for the HOSTESS position at Margaritaville Resort Casino?
Introduction
...Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
- Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.
- Providing guests with menus and answering any initial questions.
- Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff.
- Engaging with guests to ensure they’re provided with exceptional customer service.
- Answering calls, taking reservations, responding to complaints, and helping to resolve them.
- Helping team members with other tasks in the restaurant as needed.
- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
Requirements
- Prior customer service experience in a fast-paced environment preferred.
- Previous cash handling experience a plus.
- Ability to multitask and problem solve.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to stand and walk throughout the duration of shift.
- Excel at working independently and as part of a team.
- Must obtain a Bossier ABO and LACT.