Night Auditor

1. Greets and assists all guests during arrival and departure.         

1. Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints.

1. Coordinates the delivery of guest services by other hotel departments and outside vendors.

1. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.

1. Maximizes room revenue and occupancy levels through suggestive selling techniques.                       

1. Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department’s cash register.

1. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.

1. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.

1. Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed.

1. Sets up and breaks down meeting rooms as needed.

1. Sets up continental breakfast station by 6:00 am if available

1. Provides assistance to other departments of the hotel to contribute to its smooth operation.                                                                                                                

Salary : $19 - $21