What are the responsibilities and job description for the Front Desk Agent position at Margaritaville Hotel Kansas City?
Property Description
Located in the dynamic heart of the U.S., our hotel blends laid-back luxury with endless entertainment. With an outdoor resort-style pool, family-friendly activities, versatile meeting and event spaces, retail locations, and Margaritaville-inspired restaurants and bars, you'll create unforgettable experiences for our guests. Kansas City, celebrated by Travel Leisure, the Wall Street Journal, and the New York Times, offers a rich array of outdoor activities, cultural attractions, sports venues, and major events. Join our high-energy team and help guests enjoy everything this growing city has to offer while embracing the Margaritaville state of mind.
Apply now to be part of the Margaritaville Hotel Kansas City family and elevate your career to new heights!
Overview
Job Summary:Are you the kind of person who can turn a “long day of travel” into “ahhh, vacation mode”? As a Front Desk Agent at Margaritaville, you’ll be the first friendly face our guests see and the last tropical goodbye they remember. You’ll set the vibe, share island smiles, and help guests leave their worries at the door—because here, it’s always 5 o’clock somewhere.
Key Responsibilities:🌴 Welcome guests with a warm island smile and smooth check-in/check-out experiences🌴 Answer phones, emails, and guest inquiries with professionalism and laid-back charm🌴 Provide information about the resort, amenities, local attractions, and upcoming events🌴 Handle reservations, room assignments, and special requests with accuracy and care🌴 Resolve guest concerns promptly, keeping the spirit of hospitality alive🌴 Balance cash, process payments, and maintain accurate records🌴 Work closely with housekeeping, maintenance, and other departments to ensure a seamless guest stay
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!
Qualifications
- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
- Knowledge of hotel or resort operations is a plus
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.