What are the responsibilities and job description for the FRONT OFFICE SPECIALIST position at Margaret Mary Health?
Job Details
Description
Location/Department: Outpatient Clinic
Part time - 64 hours per pay period - benefit eligible
Job Summary
Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, obtains prior authorizations, facilitates communication with the office.
Supervisory Responsibilities: None
Duties/Responsibilities
Description
Location/Department: Outpatient Clinic
Part time - 64 hours per pay period - benefit eligible
Job Summary
Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, obtains prior authorizations, facilitates communication with the office.
Supervisory Responsibilities: None
Duties/Responsibilities
- Checks, monitors, & adjusts daily provider schedule as needed.
- Greets incoming patients and calls in a courteous & professional manner.
- Demographic & insurance data obtained & verified on all patients at the time of scheduling, update if appropriate.
- Answer all incoming calls of multiple lines & direct to appropriate personnel.
- Take messages & send to provider using approved format.
- Makes phone calls to patients as needed or requested.
- Scan or Route all incoming documents to patient’s medical record.
- Schedule appointments for follow-up & new patients.
- Prepares and mails appropriate preparation instructions to patients.
- Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info).
- Make copies of all forms as needed.
- Open & sort mail daily.
- Check out patients on the computer.
- Manage referrals through the message center.
- Fax referrals to appropriate place.
- Call for pre-certification/pre-authorization if required by insurance (if job title is MA/LPN/RN).
- File charts & appropriate paperwork.
- Keep inventory on supplies & order if necessary for front office.
- Change message on answering machine as needed.
- General office clerical duties & other duties as assigned.
- Report to Manager with any concerns or issues addressed by patients.
- Available to assist all office staff & patients if needed.
- Maintains current BLS certification, if appropriate.
- Able to locate department policies and procedures.
- Attends 75% of scheduled department meetings or reviews written minutes of those meetings not attended.
- Maintains & reviews timecard timely. Communicates adjustments/changes to Manager, as appropriate.
- Must have strong verbal & written communication skills.
- Exhibit compassion & understanding.
- Excellent phone manners.
- Familiar with medical terminology is preferred, but not required.
- Able to operate office equipment, i.e. computers, phones, fax & copy machine.