IT Support Specialist

Key Responsibilities:

End-User Support

· Provide first and second level technical support to employees for hardware, software, and network related issues.

· Install, configure, and maintain desktops, laptops, printers, and mobile devices.

· Troubleshoot issues related to Windows, Microsoft 365, and business applications.

· Manage user accounts, permissions, and access within Active Directory and other enterprise systems.

· Document incidents, requests, and resolutions in the IT service management system.

Endpoint Security Management

· Manage and maintain endpoint protection solutions across user devices.

· Monitor antivirus and endpoint security alerts and ensure endpoints remain compliant with company security policies.

· Deploy, update, and troubleshoot antivirus agents on user workstations and laptops.

· Assist with remediation of malware or security related incidents.

CCTV and Physical Access Systems Support

· Troubleshoot and maintain CCTV surveillance systems.

· Provide support for physical access control systems including door controllers, badge readers, and related infrastructure.

· Investigate and resolve issues related to camera connectivity, recording systems, and access control devices.

· Coordinate with vendors or internal teams when maintenance or escalation is required.

Infrastructure Support

· Assist in maintaining network connectivity, switches, and basic network troubleshooting.

· Support system upgrades, deployments, and maintenance activities.

· Monitor system performance and escalate issues when necessary.

Documentation and Process Improvement

· Maintain accurate documentation of systems, procedures, and configurations.

· Contribute to the development of IT support procedures and best practices.

· Assist in implementing improvements to enhance system reliability and user experience.

Required Skills

· Experience supporting Windows operating systems and Microsoft 365 environments.

· Knowledge of endpoint security and antivirus management.

· Experience troubleshooting hardware, networking, and user applications.

· Familiarity with CCTV systems and access control technologies.

· Strong problem-solving and communication skills.

Preferred Qualifications

· Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.

· Experience with Active Directory, networking basics, and endpoint management tools.

· Familiarity with IT security practices and physical security systems.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20