Customer Experience and Operations Associate

POSITION: Customer Experience Operations Associate

REPORTS TO: Head of Operations

LOCATION: 1552 Post Road, Fairfield, CT

HOURS: 9-5 M-F

COMPANY OVERVIEW

Marea by Liz Joy is a female founder-led, women’s lifestyle apparel brand with timeless design rooted in new england classic style. Founded by Liz Joy, the creative visionary behind the influential online community Pure Joy Home, Marea embodies a culmination of over 15 years of heartfelt connections with women who span the globe.. Marea is more than a brand, it is a dynamic celebration of women's individuality and the art of timeless fashion.

POSITION OVERVIEW

This entry level position is a key contributor to our dynamic team and involves a multifaceted approach to shaping Marea's success. We are seeking a detail-oriented and proactive Customer Experience Operations Associate to join our team in Fairfield, Connecticut. The Customer Experience Operations Associate will play a crucial role in ensuring the smooth operation of our customer support platform while providing administrative support to the production, merchandising and marketing departments within the company. 

RESPONSIBILITIES:

• Customer Experience:
• Respond to customer service emails via our internal platform, ensuring timely and professional resolution of inquiries and issues.
• Identify and communicate product concerns in a timely manner to the Merchandising Team. 
• Process customer returns and conduct weekly reporting on top items returned.
• Identify and fulfill gift card purchases. 
• Professionally represent the brand in all interactions.
• Fluency in Marea product knowledge to be able to align with customer needs and offer product insight.

• Operations:
• Set up new styles in our e-commerce platform as directed by the Head of Merchandising.
• Provide administrative support to the Production Team by assigning SKUs and UPCs to each new style per season.
• Conduct quality control checks and product pick-up at our warehouse to ensure product standards are met.

• Sales:
• Assist in the flagship store on an as needed schedule in a customer facing sales capacity.
• Assist in the implementation and launch of the Marea Customer VIP program. 
• Identify top selling products both in store and online weekly and report to Head of Merchandising.

QUALIFICATIONS:

• Ability to positively and proactively handle customer concerns.
• High level of ownership, accountability, and initiative in a fast paced environment. 
• Eager to develop new skills and responsive to feedback.
• Passion for fashion and a keen eye for style.
• Preferred by not required to have professional experience in a customer-facing role with a focus on customer experience.
• Strong organizational and multitasking skills.
• Preferred but not required to have proficiency with e-commerce and other relevant retail software.
• Excellent communication skills, both written and verbal.
• Ability to analyze data and learn how to use our internal platforms to generate reports.
• Detail-oriented with a commitment to quality and accuracy.

Competitive salary, Benefits, Summer Fridays. 3 weeks PTO Observed Holidays and HQ Closure between Christmas and New Years. 

Submit Cover Letter and Resume to careers@shopmarea.com.