What are the responsibilities and job description for the Restaurant Supervisor position at Marcus?
At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.
What will you be doing?
Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.
What will you be doing?
Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
- Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production.
- Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests.
- Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
- Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
- Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
- Monitor the cleanliness of the restaurant internally and externally.
- Coordinate kitchen cleanliness with Chef.
- Coordinate service area maintenance when necessary.
- Supervise all non-supervisory employees.
- Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
- Other duties as assigned by Food & Beverage leadership or Hotel GM.
- 1 year of experience in a similar supervisory role is preferred.
- Passion for crafting and personalizing guest experiences.
- Highly motivated and flexible, with the ability to take initiative.
- Food Handler and Alcohol Awareness Certifications (if applicable).
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system.
- Excellent communication and presentation skills.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
- Room discounts at Marcus Hotels & Resorts and IHG-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.