What are the responsibilities and job description for the Director of Rooms position at Marcus?
We’re seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you’ll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you’ll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What You Will Be Doing
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an Equal Opportunity Employer.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What You Will Be Doing
- Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.
- Oversee vacation club operations, including reporting to board of directors and brand.
- Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.
- Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.
- Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.
- Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.
- Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.
- Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.
- Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.
- Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager.
- Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities.
- Ability to interpret and analyze financial statements to identify issues and recommend effective solutions.
- Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred.
- Ability to train, mentor, and develop staff for career growth.
- Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff.
- Excellent interpersonal, communication, organization, analytical, and leadership skills.
- Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections.
- Eligible for customary Executive Committee benefits and annual Executive Committee bonus
- Signing privileges at Grand Geneva food & beverage outlets
- Room discounts at Marcus Hotels & Resorts properties
- Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for One” movie theater coupons at Marcus Theatres
- Free employee parking and meal during shift
- Complimentary gym membership
- Ability to grow your career and transfer from one property to another
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an Equal Opportunity Employer.