What are the responsibilities and job description for the Night Auditor position at Marcus Hotels & Resorts?
Description
Night Auditor
Create memorable experiences for our guests as a Night Auditor at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.
Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.
What will you be doing?
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.
Night Auditor
Create memorable experiences for our guests as a Night Auditor at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.
Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.
What will you be doing?
- Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers fees, tips paid out and settlements by tape and cashier.
- Run audit reports/ journals from the Front office mainframe, the micros computer, and Credit Card system.
- Make corrections and adjustments and handle all computer problems that might occur throughout shift.
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
- Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Represent the hotel with professionalism and decorum.
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
- Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
- Knowledge of accounting operations.
- Basic mathematical skills and ability to operate a 10- key by touch.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
- Hearing and visual ability to observe and detect signs of emergency situations.
- High school diploma or equivalent required, prior hospitality experience preferred.
- Cash handling experience preferred.
- Ability to produce high quality accurate work consistently and on time and balance work daily totals of hotel.
- Microsoft Office Experience, Excel is highly preferred.
- Free well-balanced meal per shift
- Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Career growth opportunities with ability to transfer between properties
- Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.