What are the responsibilities and job description for the Lobby LoungeCocktail Server position at Marcus Hotels & Resorts?
Description
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Cocktail Server in the Lobby Lounge at the Grand Geneva Resort & Spa, you'll be responsible for serving drinks in a precise, timely, and professional manner while ensuring high standards of customer service in the Beverage outlet.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Cocktail Server in the Lobby Lounge at the Grand Geneva Resort & Spa, you'll be responsible for serving drinks in a precise, timely, and professional manner while ensuring high standards of customer service in the Beverage outlet.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing:
- Maintain service station and floor cleanliness before, during, and after shift.
- Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and food options.
- Take orders and recite selection of all call and premium brands as requested. This will require memorization of all available drinks, beer, and wines.
- Provide appropriate snack and garnish with all beverages.
- Input orders in a timely manner into point of sale system to inform bartender of order.
- Keep guest tables and floors clean, and assist with bar area organization.
- Replenish beverages and check guest satisfaction regularly.
- Present check promptly, handle payments, and balance charges. Thank guests and invite them to return.
- Adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
- Perform other duties as assigned by Manager.
- Previous cocktail serving experience required; must be 18 to serve alcohol.
- Strong knowledge of food, beverage preparation, and various alcoholic drinks.
- Expertise in spirits, beer, trendy liquors, and wines for high-volume bar service.
- Obtain necessary certifications; bartender certifications preferred; comply with liquor regulations.
- Maintain awareness of guest needs and corporate service standards.
- Proficient in English for menu comprehension, promotions, and guest communication.
- Ability to lift and carry trays up to 40 lbs. in crowded environments.
- Flexible availability, including days, nights, weekends, and holidays.
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- And more!
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.