What are the responsibilities and job description for the Front Office Manager position at Marcus Hotels & Resorts?
Description
Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates who are passionate about engaging with the world around them. If you're eager for career growth and new experiences, we have an opening for a Front Office Manager. The Front Office Manager oversees daily front desk operations, ensuring efficient workflows and exceptional guest service. This role leads and develops the front office team, maintains operational and financial standards, and collaborates across departments to deliver a seamless guest experience.
Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.
What You Will Be Doing
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Saint Kate is an equal opportunity employer.
Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates who are passionate about engaging with the world around them. If you're eager for career growth and new experiences, we have an opening for a Front Office Manager. The Front Office Manager oversees daily front desk operations, ensuring efficient workflows and exceptional guest service. This role leads and develops the front office team, maintains operational and financial standards, and collaborates across departments to deliver a seamless guest experience.
Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.
What You Will Be Doing
- Oversee daily front office operations to ensure smooth, efficient guest service.
- Lead, coach, and develop front office team to maintain high performance and engagement.
- Assist in recruiting, selecting, and retaining a high-quality front office team.
- Ensure exceptional guest experiences by proactively resolving issues and maintaining service standards.
- Manage scheduling, labor costs, and departmental budgets to meet financial targets.
- Train front desk associates on hotel policies, procedures, and service standards.
- Foster positive associate relations through effective and consistent supervisory practices.
- Support performance management, including evaluations, coaching, disciplinary actions, and terminations.
- Perform front desk operations, including guest check-in/check-out, handling transactions, operating systems, answering phones, and ordering supplies.
- Oversee reservations, registration, and coordination of special arrangements for group bookings.
- Review daily logbooks and shift reports to ensure continuity and awareness of operations.
- Participate in or oversee the execution of promotional and marketing initiatives.
- Prepare and review daily and period-end reports, including guest ledger and accounts receivable, ensuring accuracy and proper authorization; assist with payroll processing.
- Maintain accurate financial controls, including cash handling, bank deposits, change funds, checks, accounts receivable, advance deposits, credit cards, and petty cash.
- Report all safety and security concerns involving the property, guests, and associates to the Director of Front Office Operations, including OSHA, general liability, and workers’ compensation matters.
- Represent the hotel with professionalism, integrity, and sound judgment at all times.
- Perform additional duties as assigned.
- Previous front office or hotel operations experience, with supervisory or management responsibility preferred.
- Strong leadership skills with the ability to coach, motivate, and develop a team.
- Excellent guest service and conflict resolution skills.
- Solid understanding of front office systems, reservations, and cash handling procedures.
- Ability to manage schedules, labor costs, and departmental budgets.
- Strong organizational skills with attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Must have valid driver’s license and personal transportation.
- Ability to read, write, and speak English; bilingual proficiency in Spanish preferred.
- Ability to represent the company in a professional, courteous, and service-oriented manner at all times.
- Physical ability to stand, walk, bend, kneel, lift, grasp, stretch, and reach as required to inspect and support operations throughout the hotel.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
- Dependable, reliable, and flexible, with the ability to work varying schedules.
- Must be available to work evenings, weekends and holidays.
- Must be available to work a variable schedule as operational needs require.
- $50,000 - $55,000 Annually
- Medical, dental, and vision insurance, company-paid life insurance, and employee assistance program.
- 401k with employer match.
- Room discounts at Marcus Hotels & Resorts, discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa and discounts at Marcus Theaters.
- Paid Time off & Paid Holidays.
- Free meal every shift.
- Discounted downtown parking.
- Career growth opportunities.
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Saint Kate is an equal opportunity employer.
Salary : $50,000 - $55,000