What are the responsibilities and job description for the Front Desk Supervisor position at Marcus Hotels & Resorts?
Description
At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.
What will you be doing?
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.
At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.
What will you be doing?
Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.
- Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
- Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
- Make sure all shifts are covered as scheduled, cover as necessary.
- Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
- Ensure the completion of the desk agents' AM/PM checklist.
- Handle guest situations as they arise in a calm and professional manner.
- Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
- Maintain professional contact via telephone with all other hotel departments.
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
- Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
- Counsel and coach employees when necessary, using accurate documentation and techniques.
- Ensure all employees complete their duties before departing, that they are posted at their stations on time.
- Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
- Accountable for meeting or coming in under payroll and expense budgets.
- 2 years of related experience in hospitality or similar industry.
- High School Diploma is preferred.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
- Room discounts at Marcus Hotels & Resorts and IHG-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.