What are the responsibilities and job description for the Front Desk Associate position at Marcus Hotels & Resorts?
Description
Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
Purpose of the Position: Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.
At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:
Marcus Hotels & Resorts is an Equal Opportunity Employer.
Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
Purpose of the Position: Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.
At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:
- Competitive and robust Compensation Package
- Matching 401k & Profit Sharing Options
- Insurance benefits after 30 days of full-time employment
- Flexible schedule and emphasis on work/life balance
- Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
- Free Marcus Theaters movie tickets
- Free & Discounted Meals/Starbucks
- Free Parking
- Check guest in and out of room(s).
- Provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
- Respond to guest requests and handle guest issues or reports complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answer telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or hotel, outlet information and services.
- Greet and welcome guest as they arrive to the hotel.
- Assist with luggage storage as necessary.
- Maintain cash handling accuracy including responsibility for House Bank.
- Maintain cleanliness, sanitation, and personal hygiene.
- Perform other duties as assigned.
- Excellent customer service skills and communication.
- A positive and can-do attitude, always coming from a place of YES!
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergencies.
- High school diploma or equivalent required.
Marcus Hotels & Resorts is an Equal Opportunity Employer.