F & B Outlet Manager

Description

Are you driven to work for the most recognized name in the hospitality industry? If you strive to grow your career at the largest hotel in downtown Milwaukee, the Hilton Milwaukee is the place for you. Our property and brand take pride in continuous innovation, offering world-class service, upscale amenities, and superior style. We are seeking a dynamic Food & Beverage Outlet Manager to lead and inspire our F&B team at Starbucks and Cafe, ensuring exceptional guest experiences and operational excellence.

What will you be doing?

• Recruit, train, supervise, and manage restaurant staff to ensure efficient operations. Conduct pre-shift meetings and provide ongoing training.
• Engage positively with customers, resolve issues, and organize special events like receptions.
• Monitor food quality, service standards, and cleanliness throughout the facility, taking corrective action as needed.
• Control payroll, inventory, and equipment costs while maintaining par stock levels and profitability.
• Use the POS system for accurate billing, revenue tracking, and reporting.
• Enforce hotel sanitation, cleanliness, and housekeeping standards.
• Build and maintain relationships with other hotel departments and vendors.
• Oversee tip distribution, track menu updates, and ensure full floor coverage in all outlets.
• Stay updated on industry trends and competitors.
• Promote staff professionalism and administer sales and incentive programs.
• Evaluate employee performance, maintain records, and ensure compliance with hotel policies.
• Track emails, shift reports, payroll, and administrative tasks daily.
• Conduct monthly training, track guest satisfaction metrics, and update outlet par sheets.
• Align purchase orders with the general ledger and checkbook.
• Oversee Food & Beverage outlet operations during the PM shift.
  
  

What are we looking for?

• Strong knowledge of food, beverage operations, and preparation techniques, including wines.
• Proficient in managing inventory, revenue tracking, and financial statements.
• Ability to stand and move throughout shifts in restaurant and kitchen areas.
• Excellent communication skills in English; additional language skills preferred.
• Skilled in handling guest and staff interactions with patience, tact, and diplomacy.
• High school diploma required; equivalent work experience accepted.
• At least 2 years of food and beverage supervisory experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and POS systems.
  
  

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties and Hilton properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Free parking
• Discounted monthly bus pass
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  
  

Hilton Milwaukee is an Equal Opportunity Employer