Area Sales Coordinator

Are you the kind of person everyone turns to when they need answers, next steps or momentum? As our Area Sales Coordinator, you’ll be the heartbeat of the sales office as the first point of contact for inquires and the go-to support for a fast-moving, high-producing sales team across four hotels. You’ll help turn leads into opportunities by qualifying details, keeping the team organized and ensuring nothing slips through the cracks. If you love being the center of the action, supporting others’ success and helping create seamless guest experiences from the very first call, this role is for you.

Marcus Hotels & Resorts, the leading hotel ownership and management company in Milwaukee, is seeking an Area Sales Coordinator to drive business for four of the city’s most iconic properties: the Hilton Milwaukee – A premier convention headquarters hotel; the Pfister Hotel – An historic luxury hotel; Saint Kate – The Arts Hotel – A vibrant, creative hub for the arts and events; and The Marc Hotel – directly connected to the convention center. With a total of 1,255 guest rooms and over 60,000 square feet of meeting and event space, this role offers the opportunity to be on the front line of securing high-value business and contributing to the continued success of these landmark hotels.

What You Will Do?

• Promptly answer telephone calls and email inquiries following Marcus Hotels standards using clear and positive communication.  Gather essential information and ask qualifying questions in order to assist or direct caller to the appropriate sales team member.

• Prepare communication, reports, presentations and other products by operating Microsoft Word, Excel, and PowerPoint.

• Assist the sales team with creating professional proposals, contracts, presentations, diagrams, banquet event orders and site tour alerts.

• Process contract turnovers in an accurate, timely manner.

• Prepare for and conduct site visits as needed on behalf of the sales team.

• Assign and log all sales inquiries, run weekly on-demand reports for sales team as well as ability to create new reports from the Delphi.fdc sales operating system.

• Maintains Sales Office by organizing office operations and procedures, controlling correspondence, managing multiple calendars, designing electronic filing/storage systems, reviewing and ordering supply requisitions, maintaining trade show collateral/items.

• Propose ideas of improvement to the department to enhance the guest’s experience.

• Perform other duties as assigned including project-based assignments.

What You Will Bring?

• Thorough knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook

• High degree of accuracy, thoroughness, organization and attention to detail

• Ability and desire to actively communicate effectively and professionally with internal and external customers at all stages of the sales process

• Ability to plan work, set priorities and allocate time to ensure work is completed on time and thoroughly

• Ability to assist the sales team with written proposals and customer follow up

• Delphi.fdc experience preferred

• Ability to adjust to changing conditions, peak workloads, new procedures and duties and work independently   

• Ability to communicate in an effective, positive manner both verbally and in written form in a clear, concise, tactful manner both internally and externally    

• Strong multiple-project management skills

   

What’s In It For You?

• Work with Milwaukee’s top hotels and be part of a passionate, high-energy team 

• Grow within a company that values innovation, collaboration, and excellence

• Play a direct role in shaping the guest experience and driving success 

• Opportunity for training and development with Franklin Covey’s curriculum

• Exclusive discounts at Marcus Hotels & Resorts properties, including hotel stays, dining, golf, ski, spa, and at Hilton Branded Hotels, Historic Hotels of America, and Marcus Theatres

• A free, well-balanced meal every shift

• Early wage access

• Paid time off

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

Salary Range: $45,000 - $48,000

Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an equal opportunity employer.

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