Fulfillment Center Manager

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next-day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com .

The Fulfillment Center Manager oversees all warehousing operations, including receiving, product put-away, deliveries, e-commerce processing, replenishments, and inventory management. This role ensures the safe, efficient, and accurate movement of products while leading supervisory staff and maintaining overall facility responsibility. Additionally, the manager plays a key role in driving continuous improvement and safety initiatives within the facility.

Job Duties & Responsibilities

• Conducts regular one-on-ones, performance reviews, and provides ongoing coaching and feedback to direct reports
• Recognizes high performance and enforces company policies on safety, attendance, and professionalism in collaboration with HR and management
• Oversees employee training on inbound, delivery, and inventory procedures, including SOPs and equipment use
• Develops cross-training plans and ensures adequate staffing coverage in coordination with supervisors
• Oversees inbound and outbound operations—including receiving, put-away, picking, staging, loading, and fulfillment—ensuring alignment with KPIs and timely execution
• Maintains facility organization, dock cleanliness, and accurate completion of monthly inspections in the digital system
• Leads continuous improvement efforts and coordinates facility maintenance, promptly reporting issues to management and corporate
• Conducts walkthroughs with corporate representatives, ensures timely internal communication, and verifies PIE training and certification for all team members
• Partners with supervisors to lead safety initiatives, promote a safety-first culture, and ensure policy compliance through training and observations
• Identifies and addresses safety risks, escalates concerns when necessary, and ensures timely reporting of incidents and safety data
• Reviews inspection reports, implements improvements, and maintains safe, functional equipment by promptly resolving hazards
• Manages delivery routes and communicates exceptions to relevant stakeholders
• Oversees maintenance, certification, and rental coordination for Powered Industrial Equipment (PIE)
• Ensures driver training compliance and maintains accurate operator certification records
• Ensures inbound freight is processed accurately within three business days and in compliance with SOPs for Bills of Lading, damage documentation, and freight counts
• Reports exceptions such as shortages or damages per company procedures and communicates shipment delays or issues to management
• Maintains alignment between system and physical item locations
• Oversees timely stock put-away and replenishment
• Performs consolidation tasks and resolves negative location discrepancies
• Enforces SOPs for accurate picking, staging, labeling, and product integrity prior to loading
• Verifies transfer documentation, loading accuracy, and monitors the in-process queue
• Manages barcode printers and maintains label supply inventory
• Maintains proficiency in company systems for data entry, communication, and routine administrative tasks
• Performs other duties as assigned, with flexibility to adapt to evolving business needs and responsibilities
  
  

Qualifications

• Bachelor’s degree in management, business, or related field, or equivalent relevant experience
• 6 years of experience in warehousing, supply chain, or related operations
• 3 years in a supervisory or team lead role within a warehouse or distribution environment
• Experience with ISO quality systems, LEAN, and Six Sigma principles
• Background in manufacturing and/or distribution with hands-on experience in ERP and Traffic Management Systems (TMS)
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
  
  

Physical Demands & Work Environment

This full-time position may require 40 hours per week and involves regular physical activity, including:

• Frequent lifting of 25–50 lbs., with occasional lifting up to 100 lbs. and pushing/pulling up to 300 lbs.
• Operation of forklifts and material handling equipment for extended periods (up to 6 hours daily)
• Routine bending, climbing, squatting, kneeling, reaching, and use of hands, arms, and feet for equipment operation
• Periods of sitting, standing, walking, and twisting throughout the shift
• Visual demands include close, distance, color, and peripheral vision, along with depth perception and focus adjustment
  
  

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more
  
  

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.