Fulfillment Center Assistant Manager

About MSupply TM

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise , and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit  mSupply.com .

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next-day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit  marcone.com .

Job Summary

The Fulfillment Center Assistant Manager supports the Fulfillment Center Manager by overseeing all warehouse operations, including receiving, put-away, deliveries, e-commerce processing, replenishment, inventory, and location management. This role ensures the safe, accurate, and efficient movement of product and provides direct leadership to the receiving, delivery, and shipping teams. The FC Assistant Manager is also responsible for driving continuous improvement and safety initiatives across the facility.

Job Duties & Responsibilities

• Manages department supervisors with a focus on coaching, performance oversight, and regular one-on-ones
• Drives a positive work environment by recognizing performance and upholding company policies
• Collaborates with HR and leadership on employee relations and compliance matters
• Oversees onboarding and ongoing training for inbound, delivery, and warehouse teams, ensuring SOP and equipment compliance
• Develops cross-training plans, ensures role coverage, and coordinates staffing and break schedules to meet operational needs
• Oversees daily inbound (receiving, put-away, inventory, replenishment) and outbound (picking, staging, loading, fulfillment) operations
• Maintains facility cleanliness, organization, and timely completion of monthly inspections
• Leads continuous improvement initiatives and coordinates building maintenance
• Ensures all team members are properly trained and certified on Powered Industrial Equipment (PIE)
• Partners with supervisors to lead safety initiatives, conduct training, daily walks, and observations
• Identifies and addresses unsafe conditions, enforces accountability, and promotes positive safety practices
• Reviews inspection reports, coordinates corrective actions, and escalates issues when needed
• Co-leads safety committee meetings, supports data reporting, and recommends safety improvements
• Reports exceptions to the "ship clean" policy and communicates shipping delays or issues to customers and branches
• Ensures proper maintenance of Powered Industrial Equipment (PIE) and audits operator certifications for compliance
• Ensures all inbound freight is accurately received and stored within three business days
• Verifies compliance with SOPs for Bills of Lading, freight counts, and damage documentation
• Reports exceptions such as damages or shortages per company procedures
• Escalates receiving issues—including equipment damage, vendor delays, safety incidents, or employee concerns—to the manager promptly
• Safety-sensitive role requiring constant alertness and adherence to safe work practices
• Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates
• Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities
  
  

Qualifications

• High school diploma or GED; some college coursework in business, supply chain, or related field preferred
• 3 years of experience in warehousing, supply chain, or related operations
• 2 years in a supervisory or team lead role within a warehouse or distribution environment
• Knowledge of quality systems (ISO preferred), LEAN, and Six Sigma principles
• Experience in manufacturing and/or distribution, including ERP and Traffic Management Systems (TMS)
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook)
  
  

Physical Demands & Work Environment

This full-time position may require 40 hours per week and involves regular physical activity, including:

• Frequent lifting of 25–50 lbs., with occasional lifting up to 100 lbs. and pushing/pulling up to 300 lbs.
• Operation of forklifts and material handling equipment for extended periods (up to 6 hours daily)
• Routine bending, climbing, squatting, kneeling, reaching, and use of hands, arms, and feet for equipment operation
• Periods of sitting, standing, walking, and twisting throughout the shift
• Visual demands include close, distance, color, and peripheral vision, along with depth perception and focus adjustment
  
  

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more
  
  

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.

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