Service Technician I

Position Summary/Objective

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner.

Essential Functions

Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals.

Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.

Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks.

Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.

Complete technical training on all new equipment as assigned.

Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. ▪ Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.

Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.

Attend Required Company And Departmental Meetings.

Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.

Perform other related duties as assigned.

Qualifications

Education and Experience

High School diploma and two years of relevant experience; or equivalent combination of education and experience.

An associate degree preferred.

Sharp, Canon, HP And/or Konica Direct Service Experience Preferred.

Licenses and Certifications

Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Required Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Demonstrate attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.