On-Site IT Support Desk Technician

The Outsourced Support Desk Technician is responsible for providing quality support desk services and technical assistance while on-site at the assigned client’s location in a courteous and efficient manner while maintaining a high level of client satisfaction.

Essential Functions

• Provide technical support and remote help desk services to Marco client, escalating when necessary.
• Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
• Maintain client documentation.
• Support multiple end user requests and third party business applications.
• Effectively communicate with technical and non-technical end users.
• Meet established metrics and benchmarks and comply with procedures and expectations.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
  
  

Qualifications

• Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
• Current high level industry recognized MTA certification preferred.
  
  

Required Skills

• Proficiency with business collaboration tools such as MS Office applications.
• Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
• Initiative - Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can.
• Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
• Team Work - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
• Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
  
  

Work Location & Travel Requirements: This role is required to work on-site at a customer location five days per week (Monday - Friday) in Golden Valley, MN. The position may also involve occasional travel to nearby customer sites.

Pay Range: $21.64 - $32.46 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.