What are the responsibilities and job description for the Human Resources Specialist position at Marchon Partners?
Position: HR Specialist
Duration: 6 month contract with possibility for extensions
Location: Fully onsite in Berlin, CT
Primary Functions
- Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE (Center of Expertise) areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
- Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
- Daily phone work using call management system.
- Supports managers, employees, and HR staff in the execution and consistent application of core HR processes and activities, provides solutions, coaches and counsels
- Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
- Provides accurate, consistent and timely responses to HR process, system and policy requests
- Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
- Utilizes HR knowledgebase and tools required to support operational needs
- Assists with updating the HR knowledgebase and related desktop procedures as needed and makes recommendations for HR Portal content
- Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
- Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
- Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
- Enhances department and organization reputation by accepting ownership for resolving new and different requests, and exploring opportunities to add value
- Performs various tasks as assigned
Technical Knowledge/Skill:
- Knowledge of HR basics. Adept at technology. Superior customer service skills.
- Excellent communication skills. Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills. Ability to successfully handle multiple tasks and changing priorities.
Education:
- Requires a High School Diploma. Bachelor's Degree and HR certification
- preferred.
Experience:
- Minimum of three (3) years of HR experience.
- Demonstrated skill in providing superior service to customers including but not limited
- to HR colleagues, active employees, retirees, etc.
Salary : $18 - $20