What are the responsibilities and job description for the Senior Luxury Travel Advisor - Accepting Rolling Applications position at Marchay?
Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.
Role Description
As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.
RESPONSIBILITIES:
- Team Thinking: Spearhead your team’s research on destinations, activities, dining experiences, etc.
- Execution & Planning: Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries
- Maintaining Relationships: Work directly with hotels, villa suppliers, DMCs and local fixers globally
- Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
- Proactivity & Creativity: Seek out solutions off the books when needed
- Team Leadership & Mentorship: Guide and mentor Travel Advisors, ensuring excellence in execution and service
- Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert
- Crisis Management & Problem Solving: Step in for high-stakes situations, handling escalations and resolving emergencies with confidence
- Strategic Oversight: Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed
- Process & Service Enhancement: Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes
REQUIREMENTS:
- Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
- Education: Bachelor's degree is required
- Industry Leader: Minimum 4 years in luxury travel planning, with experience managing clients and teams
- Highly Strategic: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
- Tech Savvy: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
- Product Knowledge: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
- Mentor & Coach: Adept at guiding Travel Advisors, fostering their growth and independence
- Problem-Solver: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
- Resourceful & Proactive: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support
- Competitive Compensation: Annual salary with a performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground
Kindly note that while we are not actively hiring, we are always accepting applications on a rolling basis. If we think you're a strong fit for our team, we will be sure to reach out!