What are the responsibilities and job description for the Cannabis Concierge - Chula Vista Telegraph - Full Time position at March and Ash?
Be a part of this exciting opportunity, at our South Bay Chula Vista Telegraph Canyon location! This is an amazing opportunity to join one of the fastest growing industries in California with the best Dispensary. If you are willing and ready to work we want to meet you!
The Cannabis Concierge (“CC”) Greet customers, listens for customer's needs, makes recommendations, and selects and helps locate products. The CC educates the customers by describing a product's features and benefits, and demonstrates use and operation of the product without actually opening, operating, or consuming the product. The CC receives and processes cash transactions in point of sales system and stays current with sales prices, discounts, specials, and PAD demonstrations. The CC will also monitor security issues and aid in loss prevention. The CC will arrange and display product and merchandise according to protocol, while rotating product to ensuring the newest product is behind older product, and periodically checking inventory levels. Lastly the CC ensures the merchandise area is neat, organized, and clean.
Please note that we are specifically looking for candidates who are able to work nights and weekends regularly.
DUTIES AND RESPONSIBILITIES:
- Greet customers, listen for customer's needs, recommend, select and help locate the right products.
- Educate the customer by describing a product's features and benefits, demonstrate use and operation of the product.
- Answer customer queries regarding the store and the merchandise make suggestions and encourage questions.
- Receive and process cash transactions in POS system.
- Responsibly receive cash from customer and correctly offer change as necessary.
- Verifies the validity of value of cash currency.
- Stay current with sales prices, discounts, specials, and PAD demonstrations.
- Recognize and monitor security issues and loss prevention.
- Arrange and display merchandise according to protocol, ensuring the newest product is behind older product (first in, first out by checking expiration dates.)
- Ensure merchandise area is neat, organized and clean.
- Take stock inventory as requested.
- Be enthusiastic, personable, and build rapport with the customer. Introduce yourself and use their name often during your interaction
- Educate the customer regarding the benefits of cannabis, sales happen organically as a result, education is more important than a sale.
- Deliver exceptional customer service at all times.
- Actively educate yourself about cannabis and the industry.
- Give each customer your full attention, and listen.
- Continually monitor the shop to ensure all customers are taken care of.
- Punctual and consistent shift attendance.
- Must comply with expectations that are aligned with company policy and union contracts
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Performs other related duties as assigned.
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to anticipate customers needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the stores point-of-sale system.
The physical requirements listed are representative of those that must be met to successfully perform the essentially functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in a retail environment and in close proximity to other workers, customers and vendors.
- Employee shall be exposed to those conditions normally encountered in a retail environment including moderate noise levels, bright lighting and varying customer volume.
- Prolonged periods of standing and walking throughout the retail space.
- Frequent use of hands and fingers to operate a point-of-sale (POS) system, handle cash, and manipulate small products and packaging.
- Ability to communicate clearly with customers and team members in a retail environment.
- Frequent reaching, including reaching overhead, as well as bending, twisting, and crouching to retrieve or stock products.
- May be required to lift and carry items weighing up to 50 pounds occasionally and lighter items more frequently.
March and Ash is a customer-focused cannabis establishment that believes everyone deserves a comfortable and confident cannabis experience. We are looking for skilled, enthusiastic, and team-oriented applicants that bring a customer-first approach to March and Ash. As a business, we're excited to offer great growth potential within the company and invite those who truly want to flourish within the cannabis industry to join our team.
Due to the large volume of candidates we may not be able to follow-up with everyone. Be assured qualified candidates will be given a thorough review. If we are interested in interviewing you for a position, we will reach out to you utilizing the contact details provided in your application. Thank you!
NOTICE TO APPLICANTS/EMPLOYEES:
Please take notice that March and Ash (the “Company”) collects certain information about you. The Company philosophy is to safeguard personal employee information in its possession to ensure the confidentiality of the information. Additionally, the Company will only collect personal information that is required to pursue its business operations and to comply with government reporting and disclosure requirements. If you are a California job applicant, you can review the Company’s full Privacy Notice for a description of the Company’s privacy practices with respect to our collection of Personal Information as required under the California Privacy Rights Act and the California Consumer Privacy Act at the link below: https://marchandash.com/cpra/