Order Processing and Shipping Specialist

Description

Position Summary: 

The Order Processing and Shipping Specialist is responsible for completing and shipping orders placed by Prepaid and Postpaid retail stores, assuring that all shipments arrive to customers at appropriate requested times. The Order Processing and Shipping Specialist must keep up with general maintenance of the warehouse as well as assisting with various miscellaneous (occasionally labor intensive) tasks both in the warehouse and other departments. The Order Processing and Shipping Specialist receives warehouse supply materials, incoming purchase orders and products, verifies quantities of product received, and stock product for order fulfillment.

Essential Responsibilities:

• Utilizes inventory tracking software to provide accurate inventory information and ensure proper levels of inventory. 
• Inspects deliveries to ensure that correct product and quantity have been received and have not been damaged.  Assesses inbound shipments and routes to appropriate recipient.
• Assists customers in picking up orders at warehouse locations; answers concern they may have regarding the products that they have received.      
• Maintains warehouse cleanliness by sweeping floors, organizing stock, and making sure that there is minimal trash outside of garbage bins.  Eliminates clutter in aisles to assure safety. Follow established safety guidelines to comply with MIOSHA safety standards.
• Ships (by e-mail) return labels to customers or employees as needed on a weekly basis, ensuring that they can return products to our facility.  
• Operates handcarts, baler, skid wrapper, and lift-trucks to receive and organize purchase orders and supply shipments.
• Separates shipments and organizes products to implement aging and assure correct products are picked and shipped.
• Supports inventory control process by assisting with cycle counts and accounting for misplaced products or materials.
• Receives, identifies, labels, and organizes and stock incoming materials according to established procedures.
• Packages, processes and ships cellular phones, cable products, marketing materials, and other corporate shipping needs as requested by other departments to Prepaid and Postpaid retail locations. 
• Replenish shipping and other warehouse materials

 Non-Essential Responsibilities:

• Makes runs/deliveries to deliver products to local retail locations, carriers.
• Maintain warehouse by assisting with repair projects and facilities maintenance projects.
• Other duties as assigned. 

Supervision Received:

Specific Direction: Follows established work procedures. Receives periodic checks for performance. Refers unique questions/conditions to immediate supervisor.

Supervisory Responsibilities:

No supervisory responsibilities.

Qualifications

Education & Experience: 

• High school diploma or GED equivalent.
• Ability to obtain a forklift license.
• Experience operating a forklift preferred.

Other Knowledge, Skills & Abilities:

• Ability to learn new software and possess basic computer skills.
• Ability to communicate effectively both verbally and in writing in a clear, concise, understandable, and professional manner. 
• Ability to interact positively with a wide array of individuals from diverse cultural and social-economic backgrounds.
• Ability to use problem solving skills.

Core Competencies:

1. Detail Oriented: Meticulous attention to all aspects of a situation or task and ensures accuracy in documentation and data. 
2. Safety Awareness: Ability to identify and correct conditions that affect employee safety and uphold safety standards outlined by safety management. 
3. Interpersonal:  Ability to develop and maintain relationships with others and adapt to a situation appropriately.
4. Team Player: Ability to be an actively participate as a team and move the team toward the completion of goals.  
5. Working Under Pressure: Ability to maintain composure when exposed to stress. 
6. Physical Demands: While performing the duties of this job, the employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus with or without corrective lenses.