Spa Coordinator

Summary Of Position

The Spa Coordinator is responsible for ensuring that all guests to La Vidorra Spa are greeted in a warm, welcoming, friendly and professional manner.

The Spa Coordinator will check the guests in and out for treatments, ensure excellent communication with spa service providers, and assist with retail sales.

Essential Functions

• Answer phones, greet guests and respond to questions and requests in a kind, knowledgeable, friendly and professional manner.
• Check in guest for spa treatments and touring them around the facility.
• Book any walk-in appointments as well as incoming calls; up-sell/promote services to enhance guest spa experience.
• Assist guests with questions about retail products.
• Inform guests of additional services provided and any specials being offered.
• Clean area as needed (emptying waste baskets, dusting, replenishing supplies, etc.)
• Perform all other duties as assigned by the Spa Director, Lead Therapists, or other members of resort leadership team; provide support to service providers as needed
  
  

Qualifications

Education: High School Diploma or equivalent required

Experience: 1 year receptionist/coordinator/customer service experience required; spa/salon experience highly preferred

Certificates or Licenses: N/A

Knowledge, Skills, And Abilities

Individuals must possess and demonstrate the ability to sincerely and enthusiastically interact with all guests, internal and external, effectively with tact

and diplomacy in line with our Marc & Rose Hospitality Service Essentials and Department Standards.

• Knowledge of all spa services, packages, software and billing procedures
• Knowledge of all opening and closing procedures
• Ability to sit for long periods
• Ability to stand, stoop, and reach on a continuous basis
• Must be highly organized
  
  

Personal Characteristics

• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
  
  

Working Conditions

• Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
  
  

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create heartfelt experiences of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, associates must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.