What are the responsibilities and job description for the Property Operations Project Manager position at Marc & Rose?
Summary Of Position
The Property Operations Project Manager will assist the Repair & Maintenance Department and Rooms Division with resort project management and administration. This position is responsible for inspecting and documenting the condition of guest suites and public areas once preventative maintenance has been performed. This position is also responsible for the administration, data analysis and follow-up of guest surveys that are property operations related. This role partners closely with key leaders in the Repair & Maintenance, Front Office, and Housekeeping Departments.
Essential Functions
Assist the Director of Engineering in administrating and managing all capital and non-capital resort projects.
Work with resort rooms and operations departments to determine best schedules for performing projects that would be least disruptive to resort operations.
Communicate effectively with resort operations departments with scheduling and project status updates that affect guests, groups, or other departments.
Assist Director of Engineering and Chief Engineer with all administrative duties related to projects including but not limited to; gathering proposals, assist with budgeting, assist with contracts, assist with service agreements, maintain certificates of insurance, organize and maintain purchase orders, maintain lien releases, and any other administrative functions involved with project management.
Assist with the inspection of resort signage and work with signage contractors for repairs and replacements.
Complete inspections and documentation of completed guest suite preventative maintenance.
Assist with inspecting and documenting public area spaces. Create work orders and work with vendors with various maintenance and repair items.
Monitor and analyze guest survey data daily and evaluate maintenance trends that have the potential of being reduced through special projects and preventative guest suite maintenance.
Any other tasks as assigned by the Director of Engineering, Director of Rooms, and/or the General Manager.
Qualifications
Education: Any combination of education and experience equivalent to graduation from high school or any other training or experience that provides the required knowledge.
Experience: Experience in managing special projects. Experience in organizing data, high level of written and verbal communication skills, and high level of administrative skills. Must be highly organized and have excellent computer and software usage skills.
Certificates or Licenses: Valid Arizona Driver’s License with a clean motor vehicle record.
Knowledge, Skills, And Abilities
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa leaders and associates work together to create a heartfelt experience of genuine hospitality, ensuring they return again and again. In order to be successful at The Scott, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests and embracing our Service Essentials and Department Standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and our company.
The Property Operations Project Manager will assist the Repair & Maintenance Department and Rooms Division with resort project management and administration. This position is responsible for inspecting and documenting the condition of guest suites and public areas once preventative maintenance has been performed. This position is also responsible for the administration, data analysis and follow-up of guest surveys that are property operations related. This role partners closely with key leaders in the Repair & Maintenance, Front Office, and Housekeeping Departments.
Essential Functions
Assist the Director of Engineering in administrating and managing all capital and non-capital resort projects.
Work with resort rooms and operations departments to determine best schedules for performing projects that would be least disruptive to resort operations.
Communicate effectively with resort operations departments with scheduling and project status updates that affect guests, groups, or other departments.
Assist Director of Engineering and Chief Engineer with all administrative duties related to projects including but not limited to; gathering proposals, assist with budgeting, assist with contracts, assist with service agreements, maintain certificates of insurance, organize and maintain purchase orders, maintain lien releases, and any other administrative functions involved with project management.
Assist with the inspection of resort signage and work with signage contractors for repairs and replacements.
Complete inspections and documentation of completed guest suite preventative maintenance.
Assist with inspecting and documenting public area spaces. Create work orders and work with vendors with various maintenance and repair items.
Monitor and analyze guest survey data daily and evaluate maintenance trends that have the potential of being reduced through special projects and preventative guest suite maintenance.
Any other tasks as assigned by the Director of Engineering, Director of Rooms, and/or the General Manager.
Qualifications
Education: Any combination of education and experience equivalent to graduation from high school or any other training or experience that provides the required knowledge.
Experience: Experience in managing special projects. Experience in organizing data, high level of written and verbal communication skills, and high level of administrative skills. Must be highly organized and have excellent computer and software usage skills.
Certificates or Licenses: Valid Arizona Driver’s License with a clean motor vehicle record.
Knowledge, Skills, And Abilities
- Knowledge of resort or hotel operations.
- Proficient level knowledge of Microsoft Office products, including MS Word, Office, Excel, and PowerPoint.
- Basic English language and mathematical skills in order to communicate with co-workers.
- Ability to perform tasks requiring bending, stooping and kneeling.
- Ability to push and pull objects weighting up to 25 lbs. and grasp, lift or carry items weighing up to 25 lbs.
- Ability to move throughout the resort for the duration of the shift.
- Ability to stand for long periods of time, assisting guests.
- Ability to work outside in all weather conditions.
- Ability to memorize and perform in alignment with resort's Departmental Service Standards, Pillars and Service Essentials.
- Behaves ethically.
- Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
- Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa leaders and associates work together to create a heartfelt experience of genuine hospitality, ensuring they return again and again. In order to be successful at The Scott, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests and embracing our Service Essentials and Department Standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and our company.