What are the responsibilities and job description for the Front Desk Supervisor position at Marc & Rose?
Join Our Team at La Playa Hotel in Carmel by the Sea!
Are you ready to embark on a career path that offers a welcoming, friendly, and hospitable environment? Look no further than our Lead Front Desk Agent position at La Playa Hotel. As a Front Desk Agent, you will be responsible for providing efficient and resourceful service at the front desk, including check-in, check-out, guest resolution and leading a team of talented front desk agents.
Why Join Us?
La Playa Hotel's and Hotel Carmel’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at La Playa Hotel and Hotel Carmel, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Are you ready to embark on a career path that offers a welcoming, friendly, and hospitable environment? Look no further than our Lead Front Desk Agent position at La Playa Hotel. As a Front Desk Agent, you will be responsible for providing efficient and resourceful service at the front desk, including check-in, check-out, guest resolution and leading a team of talented front desk agents.
Why Join Us?
- Work in a four-diamond resort with a focus on making space for genuine hospitality
- Opportunity for growth and development within the company
- Be part of a team that values respect, professionalism, and collaboration
- Complete the registration process with accuracy and efficiency
- Handle cash, make change, and balance house bank
- Greet guests with a friendly and sincere welcome
- Resolve guest issues promptly and effectively
- Incorporate Mystery Shopper Standards into every interaction
- Lead a team of talented front desk agents by acting as manager on duty
- High School graduate or equivalent preferred
- Prior guest service experience required
- Ability to make quick and efficient decisions to benefit and support your fellow associates and guests
- Excellent communication skills and professional appearance
La Playa Hotel's and Hotel Carmel’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at La Playa Hotel and Hotel Carmel, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
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