Area Director of Outlets

• This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others
  
  

Summary Of Position

The Area Director of Outlets provides strategic, operational, and leadership oversight for all food and beverage outlets within Marc & Rose Hospitality, excluding Banquet Operations at each respective location and the Arizona Grand Resort Oasis Waterpark. This role is responsible for curating exceptional guest experiences, ensuring the consistent expression of Marc & Rose service standards and brand pillars, and driving strong financial and operational performance across all assigned outlets. As a key leader within the Food & Beverage division, the Area Director of Outlets partners closely with Culinary, Operations, Finance, and People & Culture to elevate service delivery, inspire and develop leadership talent, and uphold Marc & Rose Hospitality’s reputation for luxury, quality, and excellence.

Essential Functions

Operations & Guest Experience

• Oversee day-to-day operations of all assigned food and beverage outlets, ensuring smooth, efficient, and compliant operations.
• Ensure consistent delivery of exceptional guest experiences aligned with Marc & Rose service standards and luxury hospitality pillars.
• Conduct regular outlet walkthroughs and audits to ensure brand standards, cleanliness, safety, and service expectations are met.
• Address and resolve guest concerns promptly and professionally, using feedback to drive service improvements.
  
  

Leadership & Team Development

• Provide hands-on leadership, coaching, and mentorship to Outlet Managers, supervisory teams, and front-of-house associates.
• Foster a culture of accountability, engagement, professionalism, and continuous improvement.
• Support talent development through training, performance feedback, succession planning, and leadership development.
• Partner with People & Culture to support hiring, onboarding, and retention strategies.
  
  

Operations & Guest Experience

• Champion a guest-first approach, ensuring exceptional, personalized, attentive, and refined service aligned with Marc & Rose service standards and pillars.
• Conduct regular outlet walkthroughs and audits to ensure brand standards, cleanliness, safety, and service expectations are met.
• Address and resolve guest concerns promptly and professionally, using feedback to drive service improvements.
  
  

Financial & Business Performance

• Assist in developing outlet budgets, forecasts, and long-term business strategies.
• Evaluate P&L statements, food & beverage costs, labor productivity, and service KPIs.
• Implement strategies to maximize revenue, manage expenses, and improve overall profitability.
• Lead menu engineering initiatives, pricing strategies, and promotional programming in partnership with the culinary team.
  
  

Collaboration & Strategic Initiatives

• Collaborate closely with Culinary leadership on menu development, execution, and quality control.
• Participate in strategic planning initiatives, contributing insights on trends, guest preferences, and operational best practices.
• Ensure compliance with all local, state, and federal regulations related to food safety, alcohol service, and labor laws.
• Ensure seasonal updates, consistent presentation, and high-quality ingredients.
• Participate in menu tastings, beverage program development, and quality evaluations.
  
  

Brand Standards & Resort Alignment

• Uphold the resort’s Four Diamond brand standards, ensuring consistent service excellence, ambiance, and guest-focused experiences across all outlets.
• Collaborate cross-functionally with Banquets, Rooms, Sales, Marketing, Events, and Culinary to support resort-wide initiatives and seamless operations.
• Contribute to concept development, renovations, and new outlet openings, ensuring alignment with brand standards and operational best practices.
• Ensure all outlets consistently reflect each property’s identity, service pillars, and commitment to exceptional hospitality.
  
  

Qualifications

Education: Bachelor’s degree in hospitality, Business, or related field preferred.

Experience: Minimum 3 - 6years of leadership experience in Food & Beverage, with at least 2 years in a luxury or Four/Five Diamond/Five Star environment.

Certificates or Licenses: Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required. CPR certification is preferred.

Knowledge, Skills, And Abilities

• Proven experience leading multiple dining outlets or a high-volume upscale restaurant environment.
• Strong knowledge of fine-dining service standards, wine and beverage programs, and guest-centric hospitality.
• Demonstrated excellence in luxury service leadership, team development, and coaching at all levels.
• Advanced financial and operational management skills, including budgeting, forecasting, and performance analysis.
• Exceptional communication, collaboration, and cross-departmental leadership abilities.
• High attention to detail with a consistent focus on guest service excellence.
• Strategic thinker with strong problem-solving and decision-making skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Willingness and ability to travel and work at other hotels and restaurants in the Marc & Rose portfolio for up to 60 days at a time.
  
  

Personal Characteristics

• Behave ethically
• Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
  
  

The Marc & Rose Hospitality leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Marc & Rose Hospitality, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.