What are the responsibilities and job description for the Senior Operations Associate position at Marble Health?
Last year, 1 in 10 teens attempted suicide.
It almost never starts there. Instead, it begins with a treatable mental health issue. We could have helped these kids before things got worse, before they resorted to the traumatic and painful step of attempting to take their own life.
Structural features in our country’s healthcare system render it virtually impossible for kids to get the help they need. Between acute provider shortages and low insurance participation, kids have no access to timely, effective care. And without treatment, symptoms that were once mild can rapidly devolve.
Enter Marble
Our mission is to massively increase access to timely, preventative care for all kids, before things get worse.
We accept all insurances, including Medicaid plans, offer virtual care with an emphasis on group therapy, and take a point-of-intervention approach. No waitlists. No insurance holdups.
About the Role
Operations at Marble sits as the intersection of product, engineering, and our diverse customer base (students, parents, therapists, school counselors, insurance companies). Marble’s growth depends on our ability to quickly tackle operational challenges in this complex environment.
The Operations Associate / Senior Operations Associate role is an exciting opportunity to have impact both on our company and the lives of the kids we serve. You’ll work directly with cross-functional teams and senior operations team members, many of whom bring extensive experience scaling early and growth-stage startups.
This role is perfect for someone who’s excited to roll up their sleeves and get a crash course in early stage startups, company building, and decision-making in an ambiguous environment.
This is a customer facing role and you'll work directly with families, therapists, and school partners—all with the goal of helping kids and families thrive.
Responsibilities
- Own day-to-day operations supporting our school partners and children and families in care
- Turn your learnings into scalable processes to help Marble succeed at our next stage of growth; collate and share insights with our product team and the organization more broadly
- Manage onshore and offshore contractors to accomplish key workflows; develop and design workflows and training materials for contract teams
- With operations leadership, develop and lead experiments to determine the best ways to create and sustain value for our partners
Ideal Traits
🏃🏻Relentless drive
- Brings exceptional energy and persistence
- No task too small
- Takes full responsibility for outcomes
🧑🤝🧑Introspective, team player
- Invests in relationships and team morale
- Desire and willingness to self evaluate
- Desire and willingness to seek feedback
🧭 Operationally excellent
- Clear, linear communicator and logical thinker
- High output and ability to get stuff done
Qualifications
- 2 - 4 years of experience in startup operations, management consulting, or a customer facing role.
- Based in New York and can work from our SoHo office.
Nice to haves
- Experience in a startup or in a high-growth environment.
- Experience in customer facing roles or previous experience in health care.
- Experience collaborating with product and engineering teams to build tools and processes.
Compensation
The base salary range for this role is $60,000 - $90,000, depending on experience. In addition, we offer meaningful equity, medical, dental and vision benefits, as well as unlimited vacation.
Salary : $60,000 - $90,000