Receptionist (Temporary)

SUMMARY:

Maravilla Foundation is a 501(c)(3) nonprofit community organization based in Commerce. We serve Los Angeles County residents in designated zip codes by weatherizing homes, improving energy efficiency, repairing or replacing appliances, and providing utility bill assistance. Our mission is to create safe and comfortable living environments for families in need. The person in this role will inform clients about our programs, support customers, staff, and visitors, and help maintain an organized lobby and front desk. This position also assists the Outreach and Eligibility team with clerical tasks and regularly tracks applications.

QUALIFICATIONS & EXPERIENCES:

· High school diploma is required, along with at least two years of experience as a receptionist or in other clerical roles in a fast-paced office environment.

· Be able to monitor ongoing, busy phone lines and respond to customers on a timely manner.

· Demonstrates the ability to understand contract goals and requirements to ensure that information provided to customers is accurate and timely.

POSITION RESPONSIBILITIES & DUTIES:

The applicant must be able to:

· Answer, screen, and direct incoming phone calls. Respond to customer inquiries regarding department and agency programs.

· Schedule appointments and provide services to customers over the phone, walk-ins, and visitors.

· Enters client information from reception calls into ServTraq and documents detailed notes and provides customers’ application status, address customers’ concerns and directs the customers to the appropriate staff to continue work or resolve issues on hand.

· Emails client information to the appropriate eligibility specialists based on assigned zip codes and records the client's information in the Referral Tracker.

· Receives files from independent consultants to track completions, assist them in verifying whether an address has been serviced in the database, and provide necessary forms, applications, and additional support as needed.

· Monitors daily and weekly submissions from independent consultants, as well as approved applications reviewed by the Reviewer Specialist.

· Creates labels for all program files, prepares files for production, and mail letters to inform customers that their applications have been received and are in process.

· Submits weekly spreadsheets to the Supervisors and Managers: State Outreach Submission Approvals, Assessment Tracker, Referral Tracker, Outreach Submission Tracker and other required tracking reports.

· Maintains all required applications and forms at reception and ensure they’re up to date.

· Submits print orders to our current printing company and complete the required Purchase Order (P.O).

· Works closely with the eligibility specialist and other office staff to ensure daily tasks are completed, and crew productivity is maintained.

· File Compliance reviews, oversight of all files to ensure quality assurance prior to storage; matching timesheets, review daily files from and distribute work as necessary.

· Pull files from warehouse as needed for review and/or auditing; ensure checked files are return within timeline.

Other clerical and administrative duties as assigned by Supervisor/Manager.

· Excellent with Excel spreadsheets and other Microsoft Office programs.

· Excellent oral, written, and communication skills.

· Able to greet, welcome and direct visitors in a professional manner.

· Able to work well with the office staff, crew, independent consultants, and the public.

· Bilingual in Spanish is required.

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18