System Engineer

Marathon TS is seeking a Systems Engineer to support a Computer-Aided Dispatch effort for our federal client. As a Systems Engineer, you would play a key role in delivering and supporting mission-critical Public Safety solutions. Your work would include the installation, configuration, and testing of Public Safety products and interfaces in both on-premises and cloud-hosted environments, supporting agencies such as Police, Fire, and EMS. You may also travel to customer sites to provide hands-on support, whether maintaining existing Hexagon systems, troubleshooting technical issues, or leading the deployment of new solutions. Every day brings a mix of technical problem-solving, collaboration with teammates, and direct engagement with customers to ensure their systems run seamlessly in 24/7 operational environments.

This job is for you if you:

• Are passionate about providing solutions to a variety of complex customer problems by utilizing your strengths in troubleshooting and implementation.
• You will apply both your technical and functional knowledge in contributing to project delivery by providing your services for a variety of clients in the Public Safety industry.
• The ideal candidate will have 2-4 years' experience installing, configuring, and troubleshooting IT systems.
• Comfortable working with multiple software and hardware platforms, including servers, workstations, and network equipment.
• Strong customer service and communication skills, with the ability to support both technical and non-technical users.
• Experience documenting technical issues and solutions in ticketing systems and project deliverables.
• Experience with administering Active Directory
• Working knowledge of Microsoft SQL Server and relational database structures
• Ability to prioritize and multi-task effectively in fast-paced, mission-critical environments, including after-hours or on-call support
• Experience working in Public Safety (Fire, EMS, Police) environments is a plus.

Qualifications:

• Bachelor's degree, or equivalent applicable experience.
• CompTIA Security CE certification (preferred) or must be obtained within 6 months of hire date.
• Must be able to travel as needed to customer sites. (Roughly 30% travel)
• Ability to communicate effectively, both orally and in writing, as it relates to conveying technical information internally and externally.
• Ability to investigate problems or malfunctions and recommend solutions or corrective actions.
• Shares knowledge and assists others in the completion of their tasks to support team goals.
• Ability to keep abreast of changing software technology.
• Ability to work directly with customers in solving hardware/software problems.
• Must be able to work both independently and as part of a geographically dispersed team with little supervision and guidance.